Staff and Family Property Assistant (22304-1025)

University of Warwick; Coventry; On-site; GBP 24,000 - 27,000; Full time

Job summary

A UK university is seeking a Staff & Family Property Assistant in Coventry to provide excellent customer service to tenants. Responsibilities include administrative tasks, tenant support, and property maintenance. The ideal candidate should have strong customer service and IT skills, along with a valid UK driving licence. This is a full-time, fixed term position with flexible working options available, offering a salary of £24,685 to £26,707 per annum.

Qualifications

• Good customer service and administrative experience.
• Confident with Microsoft Word, Outlook, and Excel.
• Friendly and approachable manner.
• Basic knowledge of current housing legislation is desirable.
• Possession of a full UK or EU equivalent driving licence.

Responsibilities

• Provide effective customer service to tenants.
• Respond to tenant requests and complaints.
• Carry out financial administration and general administrative work.
• Arrange and monitor property repairs.
• Conduct mid-term tenancy inspections.

Skills

Customer service experience

Administrative experience

IT skills (Microsoft Word, Outlook, Excel)

Knowledge of housing legislation

Team player

Job description

For informal enquiries, please contact Tina Maisuria (Staff & Family Property Manager) at [e-mail].

We are looking for a Staff & Family Property Assistant to join the Warwick Accommodation/Campus Cleaning Services team within the Estates Department.

The role requires you to work with a small team of assistants to provide effective and efficient customer service to tenants of staff and family properties across the University campus.

This includes Responding to requests and/or complaints from tenants, general administrative work, financial administration, arranging and monitoring property repairs, carrying out mid-term tenancy inspections, assisting with assessments of each property and general maintenance and refurbishment, ensuring health and safety is maintained across all properties and controlling and issuing stock for properties.

This is a full-time position, fixed term for 1 year. The hours of work will be 9am - 5pm Mon-Thurs and 9am - 4pm Fridays. This is a 5 days over 7 position which means on occasionally you may be requested to work weekends and very occasionally evenings.

Flexible Working

• We will consider applications for employment on a part‑time or other flexible working basis (e.g. job share), despite the position being advertised as full‑time.

About You

We are looking for a candidate who has good customer service and administrative experience. You should have good IT skills and be confident with Microsoft Word, Outlook and Excel. You should have a friendly and approachable manner. Basic knowledge of current housing legislation and regulations is desirable. You will need to be a good team player, who works well with others and is keen to provide excellent customer service for our students, staff and visitors to the University. You should also be able to work under your own initiative to tight deadlines.

It is essential that you are in possession of a full UK or EU equivalent licence, which has been in force for at least 1 year and has no serious driving convictions (any period of disqualification must have expired by at least 1 year).

For details on the experience and skills required, please refer to the job description.

CLOSING DEADLINE: Wednesday 19th November 2025 at 23:55 (GMT)

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.

£24,685 to £26,707 per annum