SSCL Change, Car Hire & Venue Contract Lead

Department for Work and Pensions (DWP); Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK government department is looking for a Contract Lead to join their Shared Services Supplier Management team. The successful candidate will develop relationships with suppliers, monitor performance, and ensure effective delivery of services. You will work closely with stakeholders to support contract obligations and implement changes, aiming for continuous improvement in service delivery and value for money. This is a crucial role in managing contracts worth substantial public funds.

Responsibilities

• Developing pro-active and effective relationships with Suppliers and Stakeholders.
• Establishing a common understanding of contractual obligations, including SLAs and KPIs.
• Monitoring supplier performance, ensuring accurate management information.
• Managing changes from within DWP and other key stakeholders.
• Ensuring change requirements are clearly explained and understood.
• Providing support and issue resolution, managing escalations.
• Considering future business needs and developing plans.
• Working with suppliers and specialists to develop future contract specifications.
• Identifying and evaluating opportunities for service improvement.

Job description

Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it's all in a day's work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone's voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further. Supporting people who need it most. That's our purpose. Start your own career today. Find out more and apply here. The Department for Work and Pensions is one of the largest Departments in Whitehall, managing the delivering of benefit payments to citizens totalling over £200bn annually. Working in Finance Group in Government, your role is to protect public funds and add value through finance assurance activities. This is a fantastic opportunity to join the DWP Shared Services Supplier Management team leading the DWP SSCL Change, Car Hire & Venue Contract Lead. The team forms part of the wider DWP Shared Services Supplier Management Team within the Payments, Banking and Shared Services (PBSS) Group. The Shared Services Supplier Management Team (SSSMT) is responsible for the operational supplier management of several contracts that provides DWP with a Business Travel commercial category (7 individual contracts) and the DWP Shared Services contract (SSCL contract). The team provide on behalf of DWP:

Team Objectives

• A centre of excellence in supplier management aimed at improving service performance, delivering value for money and working across boundaries to improve the end-to-end transaction processing journey for DWP customers.
• A means to challenge both supplier and client behaviours through application of performance management techniques to ensure service delivery fulfils contractual / framework agreement obligations.
• A means to consider and plan for future service requirements that will be incorporated into future contract negotiations.
• A mechanism to project manage the implementation of replacement contracts when they expire.

Responsibilities

• Developing pro-active and effective relationships with Suppliers and Stakeholders to ensure effective delivery of outsourced services.
• Establishing a common understanding of the contractual and framework obligations, including service level agreements (SLA's) and key performance indicators (KPI's), their measurement and the reporting regime between the suppliers and DWP, based on contract/framework terms.
• Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations, clarifying DWP's and Supplier's obligations.
• Manage and impact changes from within DWP and other key stakeholders (such as framework authorities and other Government Departments) to support the successful delivery of change.
• Ensure change requirements are clearly explained and understood by all parties impacted by the contract, keeping key stakeholders informed on progress including meetings and outcomes.
• Ensure changes and associated costs are approved and fully authorised and provide challenge where necessary taking remedial action as required.
• Provide support and issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder engagement at all stages.
• To consider future business needs and develop plans with both stakeholders, partners and suppliers to ensure the continued delivery of effective services and VFM.
• To work with suppliers and specialists within the DWP in the development of specifications for future contract/framework requirements to meet DWP needs.
• To identify and evaluate opportunities for service improvement and innovation which could benefit DWP.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .