Sr. Program Manager, EF Ops, External Fulfilment Ops

Amazon.com, Inc.; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a motivated Sr. Program Manager to join their External Fulfilment Seller Operations team. This pivotal role will lead initiatives to enhance efficiency and reduce defects, significantly impacting the overall seller experience. The ideal candidate will thrive in a fast-paced environment, demonstrating strong analytical skills and the ability to solve complex logistics challenges. With a focus on driving transformative changes, this position offers a unique opportunity to shape the future of a strategic fulfilment channel. If you are passionate about improving processes and delivering exceptional results, this role is perfect for you.

Qualifications

• 3+ years of program or project management experience is required.
• Strong analytical skills and experience using data to drive improvements.

Responsibilities

• Ensure seamless integration between EF/ES and business/category teams.
• Drive scale-up and efficiency improvements projects across emerging categories.

Skills

Program Management

Data Analysis

Stakeholder Communication

Problem Solving

Process Improvement

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Amazon is looking for a motivated individual for the profile of Sr. Program Manager as part of External Fulfilment Seller Operations team. The Program Manager will lead EF Programs pertaining to Bazaar, Pharma and Pickup cost to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities. This is a critical role that will have a significant impact on the efficiency and reliability of EF Network. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges, possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel.

Key job responsibilities

1. Ensure seamless integration between EF/ES and business/category teams
2. Drive scale-up and efficiency improvements projects across emerging categories
3. Launch policies to improve performance
4. Build mechanisms to detect and drive down defects and work on continuous improvements.
5. Develop long term capabilities to improve forecasting and reduce cost to serve.
6. Influence to drive exceptional results, including formulating standard operating procedures, identifying areas of improvement and implementing solutions.

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, and Product teams.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Strong Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Posted: March 25, 2025 (Updated about 11 hours ago)