Sr Product Manager EU FBA, EU FBA Defects and Seller Reimbursements

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative industry leader is seeking a results-driven Sr Product Manager to enhance the EU FBA Seller Experience. This role focuses on reducing customer returns and improving seller reimbursements through strategic analysis and collaboration. The ideal candidate will leverage their extensive project management experience and analytical skills to drive impactful solutions. Join a dynamic team dedicated to optimizing processes and delivering exceptional results in a fast-paced environment. If you're passionate about making a difference and thrive in a challenging atmosphere, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in product, program, or project management.
• Proficiency in using data and metrics for improvements.

Responsibilities

• Establish end-to-end knowledge of FBA Customer Returns and cost drivers.
• Identify scalable solutions to reduce customer returns.
• Collaborate with Operations and Tech teams to develop a product roadmap.

Skills

Project Management

Analytical Skills

Relationship Building

Problem Solving

Data-Driven Decision Making

Education

MBA in Business or Related Fields

Job description

Sr Product Manager EU FBA, EU FBA Defects and Seller Reimbursements

Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to handle warehousing, payment processing, delivery, returns, and customer service, leveraging Amazon's capabilities built over 25 years. Selling Partners can list and sell across all European sites from a single account, allowing them to focus on product development and marketing.

Amazon seeks a creative, dynamic, and experienced Process Improvement Specialist to join the EU FBA Seller Experience and Reimbursements team. The role involves driving cost reduction in customer returns for Amazon and Sellers, and eliminating Seller points around customer returns.

The ideal candidate works independently, adapts to ambiguity, influences internal and external partners at all levels, and possesses strong analytical, relationship-building, and project management skills. Key qualities include results-orientation, innovation, problem-solving ability, ownership, high standards, customer obsession, adaptability, and ambition to contribute to a large-scale impact.

Key job responsibilities

1. Establish end-to-end knowledge of FBA Customer Returns, Seller pain points, and major cost drivers.
2. Identify and lead scalable solutions to reduce customer returns.
3. Define input metrics, assign metric owners, align goals, and monitor progress with stakeholders.
4. Create mechanisms for regular visibility on defect reduction initiatives and performance.
5. Collaborate with Operations and Tech teams to develop a product roadmap aimed at defect reduction and improving Seller Experience.
6. Forecast defect reduction plans and assess financial impacts.

BASIC QUALIFICATIONS

• 7+ years of product, program, or project management experience.
• Proficiency in using data and metrics to drive improvements.
• Experience managing program strategy, end-to-end delivery, and reporting results to senior leadership.
• 3+ years of leading large, complex programs.

PREFERRED QUALIFICATIONS

• MBA in business, operations, HR, organizational development, instructional design, or related fields.
• Experience managing finance or technology process improvements with aggressive schedules.

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