Sr Product Associate - Global Employee Help Product

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services firm seeks a Senior Product Associate to drive product development and optimization. The role involves collaborating closely with cross-functional teams, conducting user research, and collecting product metrics. Candidates should demonstrate proven expertise in product management and possess strong organizational, analytical, and customer-focused skills. Experience with ServiceNow is preferred. This position requires a detail-oriented professional capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Proven experience or expertise in product management or relevant area.
• Knowledge of the product development life cycle.
• Experience in product life cycle activities including requirements definition.
• Developing knowledge of data analytics.
• Strong organizational and management skills.
• Customer-focused with research-based understanding of needs.

Responsibilities

• Identify new product opportunities through user research.
• Plan for upstream and downstream implications of new features.
• Collect and analyze product metrics across the development life cycle.
• Write requirements and user stories for product development.
• Lead the product development lifecycle from discovery to implementation.

Skills

Product management

User research

Data analytics

Cross-functional collaboration

Stakeholder management

Organizational skills

Customer focus

Tools

ServiceNow

Job description

As a Senior Product Associate in the Global Employee Help Product team, you will leverage your expertise in product development and optimization to make a significant impact. You will be supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Key Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write the requirements, epics, and user stories to support product development.
• Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation – coordinating and delivering new epics, features, and writing requirements.
• Utilize in-depth knowledge of the ServiceNow platform and collaborate with architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation by exploring new ideas and opportunities to enhance the base product and meet evolving customer needs.
• Support a strong risk, controls & conduct framework and a “security‑by‑design” product mindset.
• Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes.
• Define and track metrics (OKRs) to measure product success.

Required Qualifications, Capabilities, and Skills

• Proven experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Cross‑functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners.
• Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience.
• Organizational and management skills – Strong attention‑to‑detail, independent, self‑motivated with the ability to manage multiple priorities in a fast‑paced environment. Strong decision‑making skills.
• Customer obsessed – develops deep data‑informed and research‑based empathy and understanding of employee needs, and advocates for them.

Preferred Qualifications, Capabilities, and Skills

• Experience with ServiceNow, including deep familiarity with its modules, capabilities, and best practices.
• Change Management Skills: Strong skills in managing change and driving adoption of new processes and technologies within large organizations.
• Collaboration and Stakeholder Engagement: Proven ability to collaborate with cross‑functional teams and engage with senior stakeholders to align request management strategies with business objectives.