Sr Manager, Customer Business Planning - EMEA

Mattel; Chalvey; On-site; GBP 86,000 - 102,000; Full time

Benefits offered by this job

Bonus scheme

Paid time off: 25 vacation days

Cycle to work scheme

Employee assistance program

Contributory pension scheme

Private health insurance

Life & disability insurance

Employee discount program

Family benefits program

Job summary

Mattel UK Limited is seeking a Senior Manager, Customer Business Planning - EMEA to own and evolve the CBP capability within Salesforce KAM. You will define global processes, connect planning disciplines, and drive adoption across regions and functions to maximize the value of Mattel's commercial transformation.

The role requires leadership of global process standards, product ownership for Salesforce CBP, and coordination with IT and regional teams.

Qualifications

• 8+ years of experience in Commercial Operations or related fields.
• Experience leading enterprise business transformation or global technology implementations.
• Experience with Salesforce, CRM, TPM, ERP, or planning platforms (Anaplan preferred).
• Proven success leading complex, cross-functional initiatives in a global matrix organization.

Responsibilities

• Own the global vision, governance, and roadmap for CBP.
• Develop standardized global processes while balancing regional requirements.
• Champion a single, connected planning process across Sales, Finance, Supply Chain, and Demand Planning.

Skills

Commercial Operations

Sales Planning

Sales Forecasting

Revenue Growth Management

Commercial Finance

Supply Chain Planning

Tools

Salesforce

CRM

TPM

ERP

Anaplan

Job description

Sr Manager, Customer Business Planning - EMEA

• Full-time
• Location: United Kingdom - Slough
• Company: Mattel UK Limited

CREATIVITY IS OUR SUPERPOWER.

It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

The Senior Manager, Customer Business Planning - EMEA, is the global business owner responsible for defining, governing, and continuously evolving Mattel's Customer Business Planning (CBP) capability within Salesforce Key Account Management (KAM).

This role will establish a globally standardized commercial planning process that connects Customer Business Planning, Trade Promotion Management (TPM), Sales Forecasting, Demand Planning, and Commercial Finance into one integrated planning ecosystem. Working across Global Sales, Finance, Supply Chain, IT, and regional commercial teams, the role will drive process excellence, product strategy, and business adoption to maximize the value of Mattel's commercial transformation investment.

What Your Impact Will Be

Mattel is transforming the way it plans, forecasts, and manages customer business globally. This role is at the center of that transformation, ensuring Salesforce becomes the single commercial planning platform that connects Sales, Finance, Supply Chain, and Demand Planning. The successful candidate will help establish one global planning process, improve commercial agility, and maximize the return on Mattel's Salesforce Enablement investment.

Key Responsibilities

Global Process Leadership

• Own the global vision, governance, and roadmap for Customer Business Planning.
• Develop standardized global processes while balancing regional business requirements.
• Champion a single, connected commercial planning process across Sales, Finance, Supply Chain, and Demand Planning.

Product Ownership

• Serve as the Global Business Product Owner for Salesforce Customer Business Planning.
• Define and prioritize the product roadmap, enhancement backlog, and business requirements.
• Partner with IT and Salesforce development teams to deliver scalable business capabilities.
• Approve user stories, acceptance criteria, and functional designs to ensure business objectives are achieved.

Connected Planning & Business Integration

• Own the business design connecting Salesforce with Sales Forecasting, Demand Planning, Commercial Finance, and other planning systems.
• Ensure customer plans, promotional investments, and forecasts operate through one integrated planning process.
• Champion data integrity and a single source of truth across commercial planning.

Stakeholder Leadership & Change Management

• Build alignment across Global Sales, Regional Commercial teams, Finance, Supply Chain, IT, and external partners.
• Lead global business adoption through governance, communications, training, and continuous improvement.
• Influence enterprise decisions that balance global standardization with regional business needs.

What We’re Looking For

Experience

• 8+ years of experience in Commercial Operations, Sales Planning, Sales Forecasting, Revenue Growth Management, Commercial Finance, Supply Chain Planning, or related commercial functions.
• Experience leading enterprise business transformation or global technology implementations.
• Experience with Salesforce, CRM, TPM, ERP, or planning platforms (Anaplan experience preferred).
• Proven success leading complex, cross-functional initiatives in a global matrix organization.

What We Offer

• Gross annual salary range of GBP 85,760- GBP101,840
• Bonus scheme: Participation in Mattel Incentive Plan (MIP)with the target of 25%of base salary, payout is determined by company and individual performance results
• Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
• Cycle to work scheme
• Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
• Contributory pension scheme
• Private health insurance
• Life & disability insurance
• Employee discount program "Be well at Mattel"
• Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

Mattel’s total compensation package is based on objective, gender-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel UK Limited’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award‑winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCarers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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