Sr. Executive - Income Auditor

Radisson Blu Chattogram Bay View; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in the UK is looking for a supervisor in hotel management. You will oversee the accuracy of revenue activities, manage daily cash balances, and support the Business Analysis team with timely reporting. Attention to detail and adherence to company policies are essential. This position is integral to maintaining high standards of guest satisfaction and financial reporting.

Responsibilities

• Supervises the accuracy verification of revenue center activities.
• Oversees the daily balancing of cash and revenue related accounts.
• Monitors daily auditing of banquet checks and billing.
• Ensures adherence to all departmental guidelines and policies.
• Serves as a member of the Business Analysis team.

Job description

CONSTITUENTS

• Hotel Management
• Employees
• Brand Management Services
• Vendors
• CHAP Accounting

INDICATORS OF SUCCESS

• Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)
• Customer satisfaction and loyalty goals (Medallia score)
• Timeliness and accuracy of financial reporting

AREAS OF RESPONSIBILITY

• Supervises the accuracy verification of revenue center activities (Front Office, Food & Beverage, SPA, etc.).
• Oversees the daily balancing of cash, direct bill, credit card and other revenue related accounts.
• Supervises/assists in the preparation and distribution of daily activities reports. These reports are the foundation for tracking daily business trends and identifying anomalies.
• Maintains accurate up to date reference documentation regarding all standard rates, group and special rates, packages and promotions offered by the Hotel.
• Monitors the daily auditing of banquet checks, event orders, cover counts and guarantees to ensure accuracy and completeness of information and billing.
• Supervises review of group room block-pick-up/attrition figures and verification of accuracy and completeness of room charges and complimentary rooms provided.
• Oversees review of adjustments, paid outs and miscellaneous charges to ensure appropriateness and conformity to established procedure, initiates correction where necessary, reports deviations to management.
• Ensures submittal of all allowance vouchers to appropriate management for review and approval.
• Performs adjustments of Daily Activities report to reflect rebates and miscellaneous charges.
• Monitors rate variance investigation and reporting activities.
• Supervises/assists in the preparation and distribution of daily activities reports.
• Assists in the investigation/correction of errors/discrepancies discovered in audit process.
• Assists in the General Ledger reconciliation.
• Completes reconciliation and submission of credit cards to merchant vendor.
• Assists in the end of month closing activities and reconciliation of cash clearing accounts
• Ensures adherence to all departmental guidelines, policies and procedures related to revenue generation.
• Attend required hotel meetings to: keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotel
• Approves Group package breakdown/verifies Opera postings are accurate
• Reconcile all third-party transactions and house account charges
• Reconcile and balance taxes daily.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Serve as a dedicated member of the Business Analysis team, responsible for providing robust, timely, and accurate analytical support to the Head of Department (HOD). This mandate includes the diligent preparation and delivery of all required reports and documentation within stipulated time frames to facilitate critical operational and strategic decision-making.
• Other duties as assigned.
• At all times projects a favorable image of Hotel to the public.