Senior Delivery Practice Manager - AI/ML, Professional Services

Amazon; Greater London; On-site; GBP 85,000 - 115,000; Full time

Job summary

A leading cloud services provider in Greater London is seeking an experienced Snr Delivery Practice Manager to lead a team of delivery consultants. You will work closely with customers and partners to implement innovative solutions, ensuring satisfaction targets are met while driving business initiatives. This role demands a strong background in compliance, management consulting, and technology sector leadership. The candidate should hold a relevant degree and possess experience in managing substantial teams effectively.

Benefits

Mentorship and career growth opportunities

Work-life balance initiatives

Inclusive team culture

Qualifications

• Experience leading teams in IT consulting.
• Ability to manage a team of Delivery Consultants.
• Strong background in compliance and security standards.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with various stakeholders to deliver solutions.
• Drive initiatives to exceed customer satisfaction targets.

Skills

Leadership in technology sector

Strategic advisory

Client relationship management

Business development

Education

Bachelor's degree in Computer Science, Math, or related field

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Snr Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You will leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a Snr DPM you will be responsible for building and managing a team of Delivery Consultants working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a Snr DPM you are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.

Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. Snr DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key Job Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice to ensure on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
• Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
• Experience with enterprise architecture including virtualization technologies and distributed architecture

Preferred Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with design of modern, scalable delivery models for technology consulting services
• Experience with vertical industry sales and delivery work of contemporary services and solutions
• Experience with international sales and delivery work with global F500 enterprise customers and partners

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.