Sr. Customer Retention Specialist

Automation Anywhere, Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automation technology company in the UK is seeking a Senior Customer Retention Specialist to drive retention strategies and ensure client satisfaction. In this hybrid role, you'll manage renewal quotas and collaborate across teams to enhance the client experience. Ideal candidates will have over 4 years in renewals or account management, preferably in a SaaS environment. This position offers the chance to work with a dynamic team revolutionizing the automation industry.

Qualifications

• 4+ years of renewal or account management experience.
• Experience selling software products that are on-demand and recurring.
• Strong presentation and communication skills.

Responsibilities

• Meeting or exceeding assigned sales objectives and quotas for renewal business.
• Working with Customer Success, Sales, Contract Ops, and Support teams.
• Identifying 'at-risk' renewal clients early in the cycle.

Skills

Renewal management

Account management

Salesforce.com proficiency

SaaS sales experience

AI and Automation knowledge

Tools

Salesforce.com

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity

As a Senior Customer Retention Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry‑leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross‑functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to

Sr. Manager, Customer Retention

Location

London, hybrid working two days in the office

You’ll make an impact by being responsible for

• Meeting or exceeding assigned sales objectives and quotas for renewal business
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Educating and effectively communicating the value of company solutions to client decision‑makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintaining, updating, and managing all SalesForce.com renewal opportunities

You will be a great fit if you have

• 4+ years of renewal or account management experience
• Experience selling software products that are on‑demand and recurring in nature
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales is preferred
• Experience and knowledge of AI, Automation and/or APA preferred

You excel in these key competencies

• High problem‑solving ability to learn and adapt quickly while being a self‑starter
• Team‑oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic and coachable with a desire to thrive in sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and Go be Great.

Job Segment/ Keywords

SaaS, Enterprise SaaS, Customer Retention, Agentic Process Automation, APA, GenAI, Retention Specialist

Equal Opportunity Employer

Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.