Sr. Consultant, Product Data SME

Icpnet; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global content solutions provider in the United Kingdom is seeking a contractor with strong expertise in Digital Shelf, Product Information Management (PIM), and GDSN. The role involves leading product data workstreams and collaborating with account teams to deliver high-quality outcomes. Candidates should have 5+ years of relevant experience and strong communication skills. Enjoy a flexible working arrangement with competitive benefits including hybrid work options and generous time off.

Benefits

Hybrid working

Generous paid time off

Medical, dental, and vision benefits

Mental health support

Robust savings plan

Qualifications

• 5+ years experience in Digital Shelf, PIM/PXM, or Digital Commerce Operations.
• Strong understanding of PIM/PXM tools.
• Ability to analyze product data and recommend improvements.

Responsibilities

• Lead GDSN product data workstreams.
• Support ongoing GDSN implementation.
• Analyze and troubleshoot data quality issues.

Skills

Digital Shelf

Product Information Management (PIM)

Data Quality Analysis

Client Engagement

Communication Skills

Tools

Salsify

Job description

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

ICP is seeking a contractor with strong expertise in Digital Shelf, Product Information Management (PIM), and GDSN to support ongoing Client/Retailer workstreams during Q1 2026. This role backfills an existing GDSN contractor and will ensure continuity of delivery, subject-matter guidance, and product data governance across priority markets.

The contractor will work independently but embedded in the account team, partnering closely with the ICP Strategy & Consulting Group Director and account leads. Work will be scoped based on the existing handover document and aligned to defined deliverables, timelines, and stakeholder needs.

Key Responsibilities

• Digital Shelf & GDSN Specialist Delivery
• Lead and execute GDSN product data workstreams outlined in the Client/Retailer handover package.
• Support ongoing GDSN implementation and market expansion, ensuring alignment with Client requirements and Retailer expectations.
• Review, assess, and validate GDSN product data structures, taxonomies, and hierarchies to ensure consistency across systems and channels.
• Analyze and troubleshoot data quality issues, identifying root causes and proposing corrective actions.
• Provide GDSN subject matter expertise on product intake, syndication workflows, attribute mapping, and schema alignment.
• Generate GDSN deliverables such as process maps, requirements, data models, and recommendations as required by workstream scope.

Client & Stakeholder Engagement

• Serve as a day-to-day SME supporting ICP’s Client account team and client stakeholders.
• Join scheduled stakeholder calls and working sessions (frequency defined by account leadership).
• Translate complex product-data and GDSN issues into clear, actionable recommendations for Client and Retailer teams.
• Collaborate with partner agencies, eCommerce teams, and technical vendors to resolve data challenges and ensure data accuracy across the Retailer and other channels.

Ways of Working & Alignment

• Work independently with minimal supervision, managing deadlines and deliverables within the defined 40% FTE allocation.
• Maintain close alignment with ICP account leads to ensure smooth integration into ongoing work.
• Use existing materials, frameworks, and templates to ensure continuity with the previous consultant’s approach.
• Provide clear weekly status updates and surface risks, blockers, or dependencies early.
• Update or newly develop product data governance workflows.
• GDSN implementation support for agreed priority markets.
• Issue logs, QA summaries, and resolution recommendations.
• Weekly status notes integrated into consolidated progress trackers.
• Client‑ready slides or summaries as required by project milestones.

Ideal Candidate Profile

• 5+ years experience in Digital Shelf, PIM/PXM, product data syndication, or Digital Commerce Operations.
• Strong understanding of PIM/PXM tools (Salsify, plus).
• Experience working with enterprise clients, ideally beauty/CPG/eCommerce.
• Ability to analyze product data, identify inconsistencies, and recommend structured improvements.
• Comfortable operating in ambiguous environments with multiple stakeholders.
• Excellent verbal and written communication skills.
• Strong problem‑solving mindset and high attention to detail.
• Ability to work independently and manage workload within a fractional engagement.

Someone who exemplifies our ICP Values

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity, we stand strong together.