Sr. Client Success Lead (Global Enterprise Partnerships) - US

IP House; United Kingdom; Remote; GBP 75,000 - 91,000; Full time

Job summary

A leading IP management company is seeking a Sr. Client Success Lead to manage enterprise-level client relationships. This role focuses on client retention, satisfaction, and long-term growth, requiring 6-8 years of relevant experience and strong organizational skills. Join a dynamic team dedicated to innovation and comprehensive IP protection.

Benefits

Flexible work environment

Comprehensive benefits package

Opportunities for professional growth

Qualifications

• 6-8 years in client success or account management roles.
• Experience managing complex, enterprise-level global accounts.
• Strong organizational skills to operate across multiple time zones.

Responsibilities

• Serve as primary relationship manager for enterprise clients.
• Track and report KPIs, SLAs, and client satisfaction metrics.
• Proactively identify opportunities to expand service utilization.

Skills

Client relationship management

Interpersonal communication

Organizational skills

Strategic thinking

Cross-functional collaboration

CRM proficiency

Education

Bachelor's degree or equivalent

CTIPS Certification

Tools

CRM systems

Reporting tools

Job description

Overview of the Role

The Sr. Client Success Lead (Global Enterprise Partnerships) will manage a select portfolio of sophisticated, enterprise-level clients whose engagements span the full breadth of IP House’s global service offerings. This role is dedicated to nurturing and growing existing relationships, ensuring clients receive seamless, high-quality service delivery across multiple regions and time zones.

This is not a traditional sales role—success will be measured by client retention, satisfaction, and long-term account growth. The Senior Client Success Lead will work closely with our global operations leads to ensure that IP House continues to deliver on its promise as a one-stop shop for comprehensive IP protection and enforcement.

Essential Duties and Responsibilities

Client Partnership & Relationship Management

• Serve as the primary relationship manager for a smaller, focused portfolio of enterprise clients.
• Develop a deep understanding of each client’s objectives, challenges, and success metrics.
• Coordinate onboarding, service delivery, and regular strategic reviews to maintain high levels of satisfaction.
• Act as a trusted advisor, ensuring clients view IP House as an indispensable partner.

Operational & Global Integration

• Partner with Operations, Product, and Client Solutions teams to ensure service delivery meets client expectations across jurisdictions and time zones.
• Ensure smooth internal coordination for global service rollouts, escalations, and complex projects.
• Translate client needs into clear operational priorities and track follow-through.

Client Growth & Retention

• Proactively identify opportunities to expand service utilization within existing accounts.
• Ensure growth is client-driven—based on evolving needs and measurable value.
• Collaborate with leadership to implement account plans that deepen strategic engagement.

Performance Monitoring & Reporting

• Track and report KPIs, SLAs, and client satisfaction metrics.
• Provide timely updates to internal stakeholders and clients, ensuring transparency and alignment.
• Leverage CRM and reporting tools to maintain accurate, real-time account records.
• Work with cross-functional teams to share client feedback, market insights, and success stories.
• Contribute to the development of best practices and scalable processes for enterprise client success.
• Actively support a culture of collaboration across global teams.

What You’ll Bring

• Bachelor’s degree (or equivalent) required, advanced degree a plus.
• 6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services.
• Demonstrated experience managing complex, enterprise-level global accounts.
• Strong organizational skills with the ability to operate across multiple time zones.
• Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders.
• Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction.
• Experience working in a distributed, cross-functional environment.
• Proficiency with CRM systems and reporting tools.
• CTIPS Certification preferred

Why IP House

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.

The pay range for this role is:

100,000 - 120,000 USD per year (Remote (United States))