Sr Client Coordinator

Matthews International; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading packaging company in Salford is seeking an individual with strong organizational skills for a client services position. The role requires effective communication, attention to detail, and good IT skills as you will interact with clients and support the Artwork Production team. Join a dynamic environment focused on delivering quality services.

Qualifications

• Enjoy working as part of a team.
• Ability to communicate effectively with staff and clients.
• Good IT skills, especially with Excel for report generation.
• Good literacy and numeracy for producing documents.

Responsibilities

• Work with multiple clients to deliver unique services.
• Interact with Artwork Production and QC team.
• Input client information into Product Lifecycle Management system.
• Communicate job progress and respond to customer queries via phone and email.
• Produce electronic certificates and reports accurately.

Skills

Organizational skills

Attention to detail

Communication skills

IT skills (MS Word, Excel, Outlook)

Job description

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With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

We are looking someone with good organisational skills, that will be happy working in a fast- paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with good communication skills. The position is focused on client services and client support.

JOB RESPONSIBILITIES

You will be working with multiple clients where you will provide a unique service, you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.

Responsibilities will include but not be limited to:

• Interacting with the Artwork Production and QC team
• The entering of client information into the Product Lifestyle Management system
• Communicating job progress and answering customer queries by telephone, Teams & email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports and invoices in an accurate and timely manner.
• Contributing to credit control activities as required
• Liaise with and support the Global sales and marketing managers as required.
• Booking in and sending out of samples
• Participation in team meetings and assisting with actions/projects.
• Contributing to the upkeep and improvement of office processes and procedures
• Liaising daily with the Print development team.

QUALIFICATIONS / REQUIREMENTS

The Successful Candidate Must Have The Following Skills

• Enjoy working as part of a team
• Ability to communicate with staff, clients and at all levels
• Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.
• Good literacy and numeracy skills as you will be producing reports and documents.
• Work under pressure and to be able to determine and organise priorities.

#LI-CW1

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.