Sr. Account Delivery Manager

SmartMedia Technologies, Inc.; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in London is seeking a Senior Account Delivery Manager to oversee strategic execution for key enterprise accounts. This hybrid role involves program management, product strategy, and client engagement, requiring a leader to translate complex needs into actionable outcomes. Ideal candidates will have a background in technology with proven skills in managing account delivery and team collaboration.

Qualifications

• Experience in Web3, AdTech, MarTech, FinTech, or loyalty programs preferred.
• Proven ability to lead the full lifecycle of client Statements of Work.
• Strong project management, analytical, and problem-solving skills.

Responsibilities

• Lead end-to-end delivery of Statements of Work with timelines and KPIs.
• Translate client business goals into actionable product requirements.
• Serve as primary client contact, mapping stakeholders across teams.
• Deliver structured, executive-ready communications and insights.
• Coordinate internal teams to ensure flawless execution.

Skills

Strategic Thinking

Product Mindset

Collaboration & Influence

Project Delivery

Communication

Data-Driven Decision Making

Problem Solving & Adaptability

Client-Centric Approach

Innovation & Curiosity

Education

Bachelor’s degree in Business, Marketing, Product Management, or related field

4–6+ years of experience in account management, product delivery, or client services

Tools

Microsoft 365

Google Workspace

Asana

Slack

Job description

SmartMedia Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web3. The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers.

The SmartMedia Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform. SmartMedia Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty across a digital and mobile-first audience - ultimately delivering better business outcomes.

We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients.

• Passion

We have a persistent and relentless pursuit to achieve our best. This shows up in the love for the smart work that we do. We are passionate about that work delivering results for our partners, and about building lifelong relationships.

We are always looking for a smarter way to do great things. We look for inventive and creative ideas, strategies, tactics and technologies that deliver better business outcomes.

• Execution

We do great things, and we do things great! We value the ability to get things done and to follow through when we said we would. It also means understanding where we should be executing and how best to prioritize our time and tasks to ensure we have the greatest amount of impact.

• Service

We put others above ourselves by making intentional decisions and actions to benefit others. This means serving a variety of stakeholders such as our clients, team members, family, community and mother earth.

About the role

As a Senior Account Delivery Manager (Sr. ADM) at SmartMedia Technologies (SMT), you will sit at the intersection of product delivery, client engagement, and strategic execution for one of our most important enterprise accounts. This hybrid role blends program management, strategic account leadership, and product strategy, with a core emphasis on Benefits & Offers within the Retail Banking and Consumer Card Payment Services (Loyalty) ecosystem.

You’ll own the account plan and product roadmap, serving as the primary day-to-day contact for the client while orchestrating internal teams across Product, Engineering, Creative, and Data. This role demands a leader who can think strategically, execute with precision, and translate complex client needs into scalable, data-driven product outcomes that drive loyalty and engagement.

What you'll do

Product & Delivery Leadership

• Lead end-to-end delivery of Statements of Work — from scoping through launch — with clear timelines, milestones, and KPIs.
• Translate client business goals into actionable product requirements that align with SMT’s capabilities.
• Develop repeatable playbooks to scale successful pilots into standardized, multi-market rollouts.

Client & Stakeholder Engagement

• Serve as the primary client contact, mapping stakeholders across global and regional teams.
• Partner with clients to evolve their Benefits & Offers portfolio, co-creating new product enhancements and go-to-market strategies.
• Deliver structured, executive-ready communications — including weekly updates, risk registers, and post-launch insights.
• Own and maintain the account plan and product roadmap to ensure short-term success and long-term strategic growth.
• Define KPIs, measure performance, and deliver insights that demonstrate ROI and inform future product direction.
• Support commercial leads with scoping, pricing frameworks, change controls, and budget tracking.

Cross-Functional Collaboration

• Coordinate internal teams across Product, Engineering, Creative, Data, and Leadership to ensure flawless execution.
• Drive alignment across stakeholders by clarifying requirements, removing blockers, and maintaining consistent delivery against client expectations.

Other duties or projects as assigned

What You'll Bring

• Strategic Thinking – Ability to connect delivery to both client and product objectives, identifying opportunities for innovation and growth.
• Product Mindset – Expertise in translating business needs into clear product requirements with measurable outcomes.
• Collaboration & Influence – Proven ability to build trust and drive alignment across cross-functional teams.
• Project Delivery – Track record of managing complex, multi-market programs on time and within scope.
• Communication – Skilled in engaging senior stakeholders and delivering structured, executive-level presentations.
• Data-Driven Decision Making – Adept at defining KPIs and leveraging analytics to demonstrate ROI.
• Problem Solving & Adaptability – Resourceful and resilient in fast-paced, evolving environments.
• Client-Centric Approach – Solutions-oriented mindset with a focus on long-term value creation.
• Innovation & Curiosity – Enthusiastic about emerging technologies (Web3, loyalty, MarTech, AdTech) and their real‑world applications.

Education, Experience and Training

• Bachelor’s degree in Business, Marketing, Product Management, or related field (or equivalent experience).
• 4–6+ years of progressive experience in account management, product delivery, or client services, ideally in technology-driven environments.
• Experience in Web3, AdTech, MarTech, FinTech, or loyalty programs preferred.
• Proven ability to lead the full lifecycle of client Statements of Work.
• Strong project management, analytical, and problem-solving skills.
• Skilled collaborator across Product, Engineering, Creative, Data, and Commercial teams.
• Proficient in Microsoft 365, Google Workspace, Asana, Slack, and virtual meeting tools.
• Excellent verbal, written, and presentation skills.
• Adaptable and curious, thriving in dynamic and high-growth settings.