Sportsbook Customer Experience Lead

Entain; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading betting company in Swindon is seeking a Retail Customer Service Manager to deliver outstanding service and maintain shop standards. This part-time role involves customer interactions, transactions, and managing shop operations. Ideal candidates are passionate about customer service and able to work flexible hours. Competitive salary and benefits including a pension scheme and discounts with retailers are offered.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Ability to communicate effectively.
• Self-motivated and proactive.
• Ability to work alone or as part of a team.
• Calm and professional in handling challenging situations.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions.
• Handle customer complaints with empathy.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Customer Service

Basic Math

Cash Handling

Data Entry

Computer Skills

Typing

Banking

Upselling

Sanitation

Pricing

Stocking

Job description

A leading betting company in Swindon is seeking a Retail Customer Service Manager to deliver outstanding service and maintain shop standards. This part-time role involves customer interactions, transactions, and managing shop operations. Ideal candidates are passionate about customer service and able to work flexible hours. Competitive salary and benefits including a pension scheme and discounts with retailers are offered.