Sports Operations Assistant

Nottingham Trent University; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent educational institution in Nottingham seeks a Sports Operations Assistant to manage inquiries and provide exceptional customer service at their sports facilities. The role includes administrative tasks and requires reliability, communication skills, and the ability to work evenings and weekends. This full-time position offers a salary of £24,597 per annum plus a shift allowance.

Benefits

25-30 days annual leave

Salary Sacrifice Retirement Savings Plan

Health and wellbeing services

Professional development opportunities

Hybrid working options

Qualifications

• Reliable and conscientious with great communication and organization skills.
• Willingness to work evenings and weekends.

Responsibilities

• Be the main point of contact for all enquiries regarding sports facilities.
• Assist with telephone and booking enquiries.
• Set up sports equipment and provide administrative support.

Skills

Great communication skills

Organization skills

Teamwork

Job description

Be part of something bigger.

Doing things differently.

NTU Sport are committed to having 70% of students engaged in sport and physical activity by 2025. Join us on our mission.

Sports Operations Assistant

£24,597 per annum + 12.5% Shift Allowance

Full time/Permanent

About the Role

NTU is committed to providing high quality sporting opportunities for its students and staff, irrespective of their experience. The NTU Sport commitment is to create a culture where regular participation in physical activity is the norm – thereby making a significant contribution to the wellbeing and academic achievement of the NTU community; a minimum of 70% of NTU students are regularly participating in physical activity by 2025.

Our facilities team are seeking to recruit an enthusiastic individual to join our highly successful team of more than 50 sports staff dedicated to ensuring that an NTU student’s lifestyle is much more than lectures and lie‑ins.

You will work across our two high quality sport sites which have a range of different facilities including a Climbing Wall, Sports Hall, Squash Courts, 3G pitch, Grass Pitches, Fitness Suites and more.

As a Sports Operations Assistant, you will be the main point of contact for all enquiries regarding our sports facilities and fitness suites. You will have a flexible approach and be professional in delivering exceptional customer service at all times.

Your main duties will include front of house for all NTU customers, assisting with telephone and booking enquiries, enrolling new members, processing bookings and payments, using a computerised booking system, administrative support, and the setting up of sports equipment.

You must be reliable and conscientious with great communication and organisation skills, good teamwork and willingness to work evenings and weekends is essential.

For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.

Interview date: 9th December

About Us

NTU prides itself on providing our students with excellent placement experiences. Our placements give you hands on experience, allowing you to develop your knowledge and skills. You can help shape our services to make a real difference. See NTU from a different point of view and join us for your placement.

Join us on this incredible journey and unlock your potential!

At NTU, we believe that sport is for everyone. That's why we are passionate about creating a welcoming and inclusive environment where our students, staff and the people of Nottingham feel inspired, supported and part of a community.

Our core values are Pride, Unity and Respect, and these three pillars are embedded into everything we do at NTU Sport. From the way we deliver coaching and sports science support, to the way we design our world–class facilities, we are committed to developing a culture of inclusivity and respect.

Our determination to provide an outstanding service helped NTU secure 9th place in the British Universities & Colleges Sports (BUCS) championship 2024-25, cementing NTU as a top 10 university for Sport.

Our Facilities

We have a fantastic range of sports facilities at our City campuses, including industry-standard gym equipment, a 10m climbing wall, a sports hall, dance studios and a sports therapy suite offering physiotherapy and sports massage.

Our Clifton campus is home to the Lee Westwood Sports Centre, a fully floodlit all-weather astro-turf pitch, three brand new squash courts, an exercise studio, sports hall, grass pitches and a newly refurbished fitness suite.

Our Equestrian Centre at Brackenhurst features both indoor and outdoor arenas and holds a variety of events throughout the year, including unaffiliated and affiliated dressage competitions, and unaffiliated show jumping.

For any informal queries about the role or the team, please contact Thomas Chadwick at [e-mail]

Join Us

• Hybrid working – we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• Flexibility – take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25‑30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more…Find out more about the range of benefits we offer.

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points‑based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.