Sports Centre Receptionist (Multiple Positions, Part-Time)

University of Nottingham; Nottingham; Hybrid; GBP 24,000 - 28,000; Part time

Job summary

A leading educational institution is seeking part-time Sports Centre Receptionists to join their team in Nottingham. The role includes taking bookings, managing memberships, and providing excellent customer service. Candidates must have prior experience in a similar customer-focused position. A hybrid working arrangement and competitive benefits are offered.

Benefits

Friendly working environment

Generous holiday entitlement

Access to fitness facilities

Staff discounts

Qualifications

• Previous experience in a customer-focused role is essential.
• Evidence of cash-handling and reconciliation processes.
• Desirable experience with computer booking systems.

Responsibilities

• Taking bookings by telephone or in person.
• Collecting and reconciling money on reception.
• Managing membership enquiries and issuing cards.

Skills

Excellent telephone manner

Customer care skills

Attention to detail

Job description

Area – University of Nottingham Sport

Location – University Park

Salary – £24,084 to £24, annum pro‑rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

Closing Date – Friday 21 November 2025

Reference – REG249125

University of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top‑quality education with an outstanding sporting experience.

As part of this programme, two part‑time positions are available for a Sports Centre Receptionist to join our front of house team at the Jubilee Sports Centre.

Post Details

Post 1 (28.5 hrs) – Saturday & Sunday: 7:45 am – 3:15 pm
Monday & Tuesday: 2:30 pm – 10:45 pm

Post 2 (14.25 hrs) – Friday: 6:45 am – 3:00 pm
Sunday: 2:45 pm – 10:15 pm

Roles and responsibilities

• Taking bookings by telephone or in person
• Collecting and reconciling monies on reception whilst on duty
• Dealing with enquiries, directing users, issuing hire equipment
• Managing membership enquiries and issuing membership cards
• Checking the validity of users and dealing with lost property

Qualifications and experience

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• Excellent telephone manner and ability to work calmly and professionally when under pressure
• Previous experience of working in a similar customer‑focused role is essential
• Evidence of managing cash‑handling/reconciliation processes
• Experience working with computer‑booking systems would be desirable

Excellent communication and customer care skills, together with a pro‑active approach to tasks and attention to detail are therefore essential.

What we offer

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with a blended approach of home and office each week
• Generous holiday entitlement of 27 (30) days pro‑rata plus standard bank holidays and five university closure days
• A reward scheme grants bonuses of numerous values for excellent work
• Commitment to staff development through training, continued support, and career progression opportunities
• Access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes, and many more

What next

Further information is available in the role profile. To apply for one of these vacancies please click ‘Apply Now’ to complete your details.

Contact Julie Bonser ([e-mail]) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Equality, Diversity and Inclusion

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are a Disability Confident Employer (Level 2). Increasing the diversity of our community is extremely important to us and we are committed to the aims of the Disability Confident Scheme.

We are the first university to Athena Swan Gold Award.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in the UK.