Sports Centre Receptionist

Caterham School; Tandridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

A reputable educational institution in Tandridge is looking for a part-time receptionist for their Sports Centre. The role, requiring exceptional customer service skills, involves greeting users, managing bookings, and performing administrative duties. Applicants should have front-of-house experience and be competent in Microsoft Office. This position offers 20 hours per week with flexible shifts, appealing to those looking to contribute to a safe and professional environment.

Qualifications

• Previous experience in a front of house or customer facing role.
• Experience working with computer booking systems and processing payments.

Responsibilities

• Support the smooth running of the centre as the first point of contact.
• Ensure members sign in and access doors are managed safely.
• Provide exceptional and efficient customer service to all members and visitors.
• Field enquiries regarding membership and facility lettings.
• Manage and take payments for ad hoc bookings.

Skills

Exceptional customer service

Good numerical skills

Verbal communication

Written communication

Professional telephone manner

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking to recruit a part time receptionist to join our friendly Sports Centre team. The successful applicant will provide high quality, friendly and efficient service to Sport Centre users, ensuring a safe and welcoming and professional environment. The role will be front facing dealing with members, school staff and pupils and therefore requires high standards of customer service. The role will be part time for 20 hours per week. The shifts include mornings, evenings and weekends with some opportunities for overtime in the daytime during the school holidays.

Key Responsibilities

• Support the smooth running of the centre as the first point of contact for members and visitors on the main reception desk.
• Ensure members sign in and access doors are monitored and managed safely and correctly.
• Provide exceptional and efficient customer service to all members and visitors.
• Field enquiries regarding membership, sports academies, holiday camps and facility lettings and pass on to the relevant department as required.
• Administrative duties including membership sign ups, communications to members, updating signage, social media and websites.
• Manage and take payments for adhoc bookings.
• Help us create a friendly, relaxing and professional environment.

Skills, Experience and Qualifications

• Previous experience in a front of house or customer facing role.
• Experience working with computer booking systems and processing payments.

Personal Attributes

• Good numerical, written and verbal skills.
• Professional telephone manner.
• Competent in Microsoft Word and Excel.
• Ability to work flexibly to meet the needs of the Sports Centre opening hours.
• The ability to deal with customers queries and concerns with tact and sensitivity.
• Able to work calmly and professionally under pressure.

You can complete the application online via the school website at: https://www.caterhamschool.co.uk/about/careers/support-staff-vacancies/ If you have any questions or queries, please contact Vicky Goodwin, HR Officer: [e-mail] or call 01883 343028. This appointment is to start in ASAP. Closing date is 9.00am on 21 November 2025. Applications will be reviewed as they are received. The School reserves the right to appoint at any stage of the recruitment process; early applications are therefore encouraged. Caterham School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All offers of employment are subject to an enhanced DBS check.