Sports Centre Duty Manager: Lead Service & Safety

Flow Sports Personnel Ltd; Wellington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure and sports centre operator in Wellington is seeking a Duty Manager to support day-to-day operations. The ideal candidate will have experience in aquatics and be focused on delivering exceptional customer service while managing and motivating a diverse team. This role requires excellent communication skills and the ability to manage cost controls effectively. The position involves working flexible hours, including evenings and weekends.

Qualifications

• Experience in a supervisory or management level in aquatics is ideal.
• Ability to lead and motivate a diverse team.
• Strong focus on customer service standards.
• Excellent verbal, written and IT communication skills.
• Manage cost control and drive income effectively.
• Demonstrated exceptional time management and meeting deadlines.

Responsibilities

• Support the day to day operations of the centre.
• Oversee health and safety procedures.
• Drive customer service excellence.
• Support and manage the team effectively.

Skills

Experience in aquatics, especially swimming lessons

Leadership and team motivation

High customer service standards

Excellent communication skills

Job description

A leading leisure and sports centre operator in Wellington is seeking a Duty Manager to support day-to-day operations. The ideal candidate will have experience in aquatics and be focused on delivering exceptional customer service while managing and motivating a diverse team. This role requires excellent communication skills and the ability to manage cost controls effectively. The position involves working flexible hours, including evenings and weekends.