Sports Betting Shop Customer Service Pro (Part‑Time)

Entain; Scunthorpe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading gaming and betting company in Scunthorpe seeks a Retail Customer Service Manager to provide outstanding customer service in a dynamic environment. The role requires building strong customer relationships, handling complaints empathetically, and managing shop transactions. With flexible working patterns and a supportive team culture, this position offers a competitive salary and numerous development opportunities. Ideal candidates are self-motivated with strong communication skills and the ability to work under pressure.

Benefits

Optional overtime

Pension Scheme

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service.
• Ability to deal with challenging situations in a calm and professional manner.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns with empathy.

Skills

Customer service

Relationship building

Effective communication

Self-motivation

Calm under pressure

Job description

A leading gaming and betting company in Scunthorpe seeks a Retail Customer Service Manager to provide outstanding customer service in a dynamic environment. The role requires building strong customer relationships, handling complaints empathetically, and managing shop transactions. With flexible working patterns and a supportive team culture, this position offers a competitive salary and numerous development opportunities. Ideal candidates are self-motivated with strong communication skills and the ability to work under pressure.