Sports Betting Retail Associate – Customer Service

Entain; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports betting company in Plymouth is seeking a Retail Customer Service Manager to deliver top-notch customer service and manage shop standards. Responsibilities include processing transactions, handling customer complaints, and working both independently and as part of a team. Ideal candidates should be over 18, self-motivated, and possess strong communication skills. The role offers a competitive salary along with benefits such as healthcare support, pension scheme, and development opportunities.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years or older to work in betting shops.
• Passion for delivering great customer service.
• Ability to communicate effectively and build strong relationships.
• Self-motivated and proactive.
• Able to work both alone and as part of a team.
• Capable of handling challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Encourage safer gambling.
• Process customer transactions including cash handling.
• Demonstrate products & betting terminals to customers.
• Handle customer complaints with empathy.
• Work towards defined targets and maintain high shop standards.
• Open or close the shop as necessary.

Skills

Customer service

Relationship building

Problem-solving

Communication

Self-motivated

Calm under pressure

Job description

A leading sports betting company in Plymouth is seeking a Retail Customer Service Manager to deliver top-notch customer service and manage shop standards. Responsibilities include processing transactions, handling customer complaints, and working both independently and as part of a team. Ideal candidates should be over 18, self-motivated, and possess strong communication skills. The role offers a competitive salary along with benefits such as healthcare support, pension scheme, and development opportunities.