Sports Advisor (Sales Assistant)

DECATHLON Belgium NV; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthy staff discount

Weekly staff sports/activities

Cycle-to-Work scheme

Decathlon Academy training

Discount vouchers & perks

Job summary

Decathlon UK is seeking an enthusiastic, customer-focused team member to deliver tailored product and service solutions. You’ll engage with customers across in-store, online, and social channels, promote offerings, and ensure a welcoming store environment.

Join a dynamic retail team, contribute to smooth transactions, stock accuracy, and sustainability initiatives, with weekend/holiday availability expected.

Qualifications

• Passion for sports and helping others.
• Strong commitment to customer service.
• Ability to work well in a team.
• Excellent interpersonal and verbal skills.
• Resourceful and adaptable problem-solving.
• Efficient time management in a fast-paced retail setting.
• Willingness to learn and grow with the team.
• High emotional intelligence and empathy.

Responsibilities

• Deliver exceptional customer experiences with tailored product and service solutions.
• Assist across in-store, online, and social channels to guide customers.
• Present a range of products and services to meet diverse needs and budgets.
• Build positive relationships to encourage loyalty and repeat visits.
• Promote products and services through in-store interactions, online platforms, and social media.
• Facilitate smooth transactions with various payment options and basic services.
• Create a welcoming store environment with accessible layouts.
• Ensure clear product information to aid informed decisions.
• Maintain accurate stock levels for both physical and digital availability.
• Contribute to a safe store environment and protect customer data.
• Develop appealing product displays to showcase breadth of offerings.
• Support sustainability through responsible waste management and eco-friendly practices.

Skills

Sports enthusiasm

Customer focus

Collaborative

Effective communicator

Problem-solving

Efficient and organised

Growth mindset

Emotional intelligence

Job description

What You'll Do:

• Deliver exceptional customer experiences by providing tailored product and service solutions:
• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
• Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions: Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
• Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
• Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines.
• Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

Who You Are:

• A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
• Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.
• A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
• An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
• A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-pace environment.
• Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
• Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.

You are a sports enthusiast, customer-focused, collaborative teammate, effective communicator, problem-solver, efficient and organised, committed to growth, and emotionally intelligent. In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

Benefits and Perks:

• Healthy discounts on all Decathlon goodies
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
• … and many more

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

At Decathlon UK, you can Make Sport Your Career.

If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone.

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all.

As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men.

If, due to a disability, you require any special accommodations during the recruitment process, please let us know.

At Decathlon, first and foremost, we are recruiting personality and character.

A note on reasonable adjustments Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.