Speciality Assistant - General Surgery

NHS; Basingstoke; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Basingstoke is looking for a Speciality Assistant in General Surgery. The role involves providing a quality booking service, managing appointments and ensuring a positive patient experience. Candidates should have good educational background, administrative skills, and familiarity with medical terminology. This is a permanent position offering a salary of £24,937 to £26,598 pro rata.

Qualifications

• Good standard of basic education with GCSE English language or comparable relevant work experience.
• ECDL, other information technology/word processing qualifications.
• NVQ Level 3 or equivalent qualification within administration.

Responsibilities

• Provide quality booking service for specialities/modalities.
• Manage appointments/attendance/admission for their speciality/modality.
• Promote best practice, ensuring standard of service delivery.

Skills

Good standard of basic education

Experience of working with large quantities of information

Knowledge of medical terminology

Education

GCSE English language or relevant work experience

ECDL or other IT/word processing qualifications

NVQ Level 3 or equivalent in administration

Job description

Go back Hampshire Hospitals NHS Foundation Trust

Speciality Assistant - General Surgery

The closing date is 11 December 2025

To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required to ensure the smooth operation of clinics/appointment.The role holder will flex with the needs of the service providing a balance of reception, general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.To promote best practice, ensuring that patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.

Main duties of the job

To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required to ensure the smooth operation of clinics/appointment.The role holder will flex with the needs of the service providing a balance of reception, general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.To promote best practice, ensuring that patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Actionor [e-mail].

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached

Person Specification

Qualifications

• Good standard of basic education with GCSE English language or comparable relevant work experience.
• ECDL, other information technology/word processing qualifications.
• NVQ Level 3 or equivalent qualification within administration or equivalent experience as below

Experience

• Experience of working with large quantities of information
• Experience of managing own workload
• Experience of working within the medical, NHS or public sector.
• Knowledge of medical terminology

supporting information

• Well written supporting information that is related to the job role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke and North Hampshire Hospital

£24,937 to £26,598 a yearper annum pro rata

Contract

Permanent

Working pattern

Reference number

251-SURG9581-GEN

Job locations

Basingstoke and North Hampshire Hospital