Specialist Support Worker

Riverside; High Wycombe; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Generous pension

Learning and development support

Staff benefits

Job summary

Riverside is seeking a Specialist Support Worker (Complex Needs Coordinator) at our Old Tea Warehouse site in High Wycombe. The role is permanent, 37.5 hours per week, with a rota including early and late shifts and some weekends.

You will support service delivery, manage complex caseloads, build relationships with customers and partners, and contribute to safeguarding and continuous improvement across the service.

Qualifications

• Recent experience of support work, risk management and managing caseloads with vulnerable and diverse customer groups.
• Knowledge and continuous personal development of working with vulnerable adults using specialist knowledge.
• Experience in challenging environments with planning, prioritising and organising tasks to achieve results.
• Experience in building effective relationships with customers and stakeholders.

Responsibilities

• As the Specialist Support Worker, assist the Service Manager with planning and may delegate case management.
• Develop relationships with local services and stakeholders to broaden customer access to resources.
• Attend events and promote the Psychologically Informed Framework and Trauma Informed approaches.
• Ensure consistent, asset-based support across local pathways and services.
• Produce reports to support service delivery and work within a multi-disciplinary team.
• Follow health, safety and safeguarding policies to protect customers and records.
• Coordinate and deliver a group-based activities programme for the service.
• Share specialist knowledge with colleagues to support customers and services.

Skills

Support work

Risk management

Caseload management

Vulnerable adults

Stakeholder relations

Specialist knowledge

Job description

Job Title: Specialist Support Worker (Complex Needs Coordinator)

Contract Type: Permanent

Salary: £31,302.63 per annum

Working Hours: 37.5 per week

Working Pattern: Rota including early (7.15am-3.15pm) and late shifts (1.30pm-9.30pm) and every other working weekend and some bank holidays

Location: Old Tea Warehouse, High Wycombe

About You

• Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups.
• Knowledge and proven continuous personal development of working with vulnerable adults utilising "specialist knowledge".
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Experience of building effective relationships with customers and stakeholders.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You'll Enjoy

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Service Delivery

• As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively.
• Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services.
• Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working.
• Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers.
• Produce reports and other written documentation as required to support service delivery.
• Work as part of a multi-disciplinary team, safeguarding all our customers.
• Develop, co-ordinate and deliver a 'group-based activities' programme for the service.
• Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice.
• Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers.
• Keep accurate and timely records of specific activities.

Supporting Colleagues

• Manage the service as per contractual requirements, reviewing contract performance annually, to Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues.
• Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions.
• Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions.

Supporting Customers

• Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers).
• Complete regular reviews of support and risk assessments for customers.
• Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services.
• Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately.
• Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms.
• Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way.

Other Duties

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with the Riverside company values – "Our Riverside Way".
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Essential Knowledge & Experience

• Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups.
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
• Experience of building effective relationships with customers and stakeholders.
• Knowledge and proven continuous personal development of working with

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.