Specialist Success Associate

Covetrus; Dumfries; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading veterinary service provider is seeking a Specialist Success Associate for a 12-month maternity cover in Dumfries. This full-time role involves providing top-tier support to customers through various channels, managing relationships, and ensuring satisfaction. Candidates should possess strong customer service and communication skills, along with proficiency in Microsoft Office and familiarity with CRM systems. Join a collaborative environment and contribute to customer success.

Qualifications

• Experience in customer service or internal sales within a commercial, sales-focused environment.
• Knowledge of the veterinary profession or animal health market is a plus.
• Proficiency in Microsoft Office and familiarity with CRM systems.

Responsibilities

• Deliver top-tier customer support across multiple channels.
• Manage and maintain customer relationships within a defined business area.
• Triage and lift queries to appropriate teams.
• Keep customers informed and updated on progress.

Skills

Customer service experience

Strong interpersonal skills

Communication skills

Education

Educated to Standard Grade level or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

Specialist Success Associate – Maternity Cover (12 Months)

This is a 12-month maternity cover position based in our Dumfries office. The role is full-time, working Monday to Friday, 37.5 hours per week.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced, collaborative environment? Covetrus UK is looking for a Specialist Success Associate to join our Customer Excellence team in Dumfries.

What You’ll Be Doing:

As a Specialist Success Associate, you’ll be the first point of contact for our valued customers, providing support via email, phone, and live chat. You’ll manage a defined customer group, triage inbound queries, and proactively engage to ensure satisfaction and success.

Key Responsibilities:

• Deliver top‑tier customer support across multiple channels.
• Manage and maintain customer relationships within a defined business area.
• Triage and lift queries to appropriate teams.
• Keep customers informed and updated on progress.
• Identify and suggest process improvements.
• Participate in training to enhance product and business knowledge.
• Stay current with product updates and internal communications.

What We’re Looking For:

• Experience in customer service or internal sales within a commercial, sales‑focused environment.
• Educated to Standard Grade level or equivalent.
• Knowledge of the veterinary profession or animal health market is a plus.
• Proficiency in Microsoft Office and familiarity with Salesforce CRM or similar systems.
• Strong interpersonal and communication skills.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.