Specialist Solution Engineer - AI-Driven ITSM & Salesforce

Salesforce.com, Inc.; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading cloud-based software company seeks a Specialist Solution Engineer to support its AI-driven IT service solution. In this role, you will sell and demonstrate the Agentforce IT Service, emphasizing its value to both IT and HR sectors. The ideal candidate should possess strong document automation experience and excellent communication skills. This position is hybrid and based in Oxford, UK, within a dynamic team focused on innovation and technology improvement.

Qualifications

• Strong document automation experience with tools like HighQ, HotDocs, or Clarilis.
• Courageous communicator adept at navigating technical discussions.
• Interest in innovative solutions and ability to thrive in fast environments.

Responsibilities

• Sell the Agentforce IT Service solution and articulate value.
• Act as a subject-matter expert for both technical and non-technical stakeholders.
• Demonstrate integration within the Salesforce ecosystem.

Skills

Document automation experience

Technical communication

Passion for innovation

AI-powered conversational solutions

Job description

A leading cloud-based software company seeks a Specialist Solution Engineer to support its AI-driven IT service solution. In this role, you will sell and demonstrate the Agentforce IT Service, emphasizing its value to both IT and HR sectors. The ideal candidate should possess strong document automation experience and excellent communication skills. This position is hybrid and based in Oxford, UK, within a dynamic team focused on innovation and technology improvement.