Specialist Solution Engineer

428 Salesforce UK Limited; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Salesforce is seeking an Apromore Specialist–Solution Engineer to champion AI-driven process intelligence. You will partner with Account Executives to craft data-backed, technically credible solutions for enterprise clients deploying agentic AI at scale.

You will lead technical discovery, build PoCs, design data models, and articulate ROI to C-level stakeholders, ensuring safe, trusted deployment of AI agents and scalable services delivery.

Qualifications

• 5+ years in customer-facing technical selling roles or technical project delivery.
• Process intelligence, data analytics, and AI-driven solution exposure.

Responsibilities

• Run Great Technical Discovery with AEs to uncover blockers and map architecture to To-Be processes.
• Prototype and deliver PoCs and MVPs; ingest event logs to validate feasibility of agentic automations.
• Design robust data models and end-to-end data connectivity including Salesforce Data Cloud/Snowflake.
• Translate prototypes into business cases for executives; demonstrate ROI and value.
• De-risk agentic AI deployments with clear workflows and safe handoffs.
• Lead professional services and training for enterprise clients in process intelligence.
• Contribute reusable assets and reference architectures to the solutions community.

Skills

Solution Engineer

Process Intelligence

Data Engineering

SQL

Python

AI Fluency

Sales Acumen

Stakeholder Communication

Bachelor’s degree

Education

Bachelor’s degree in Computer Science/Software Engineering/Data Science/AI

Tools

SQL

Python

Data pipelines

APIs

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are seeking outstanding individuals to join our team as an Apromore Solution Engineer with a strong technical background and deep expertise in process intelligence, data engineering, and AI-driven solutions. In this role, you will go beyond traditional pre-sales; you will be pivotal in bridging the gap between process perception and reality, designing bespoke B2B solutions, and acting as a trusted technical advisor to safely guide enterprise clients through their automation and Agentic AI adoption journey.

About Apromore

Apromore is a global leader in AI-driven process intelligence technology. Now part of Salesforce, Apromore provides organizations with an "Intelligent Process Twin" to gain complete operational transparency. As enterprises rush to scale AI, Apromore bridges the gap between process perception and reality, acting as the critical backbone that enables organizations to systematically discover, de-risk, deploy, and govern Agentic AI automation across the enterprise.

About the Role

As a key technical anchor within our Apromore Specialist team, you will partner directly with Account Executives to advance and close enterprise opportunities by establishing deep technical credibility. This is a hands‑on, high‑impact role requiring pre‑sales depth and engineering mastery. You will target, among others, enterprise clients who are scaling AI into production, leveraging Apromore's process intelligence capabilities to precisely identify high‑propensity, high‑ROI use cases for AI agents (such as Agentforce). You will guide C‑level executives and technical stakeholders away from broad anecdotes and align them onto data‑driven, value‑backed technical solutions.

What you’ll be doing

• Run Great Technical Discovery: Partner with AEs to conduct comprehensive technical discovery sessions. Analyze sophisticated business problems, uncover real technical blockers, mapping architecture constraints to design optimized "To‑Be" processes.
• Prototyping & Hands‑on Implementation: Act as a "builder" by constructing Proof of Concepts (PoCs) and minimum viable prototypes. Ingest historical event logs into Apromore to capture factual baselines and empirically validate the technical feasibility of proposed agentic automations, replatforming initiatives, and cost‑saving opportunities.
• Data Configuration & Architecture: Guide customers on end‑to‑end data connectivity. Assist client teams in designing robust process data models, building efficient ETL/processing pipelines, and seamlessly integrating enterprise data ecosystems (such as Salesforce Data Cloud, Snowflake, or legacy ERPs).
• Deliver Value‑Based Technical Messaging: Fluent in both "API" and "ROI," you will translate working prototypes into solid business cases. Help executive decision‑makers across Automation/AI, Digital Transformation, Operational Excellence, and Risk & Compliance understand how process optimization maps to financial business impact.
• De‑Risk Agentic AI Deployments: Help customers envision and safely activate autonomous AI agents. Employing your technical depth, demonstrate how clean process context, clear handoffs, and well‑understood workflows are required to deploy agents safely, productively, and within trust guardrails.
• Deliver Training & Consultancy Projects: Lead and execute professional service engagements in process intelligence, technical onboarding, and specialized training programs for enterprise clients. Serve as the primary consultant to ensure successful customer adoption, guiding their teams on advanced process intelligence methodologies and execution best practices.
• Scale Engineering Impact: Contribute to the broader solutions community by building reusable assets, reference architectures, demo innovations, and mentoring junior Solution Engineers.

What you should have

• 5+ Years of Experience in customer‑facing technical selling roles (Solution Engineer, Technical/Solution Architect, Forward Deployed Engineer) or technical project delivery roles.
• Process Intelligence Expertise: Background working with process analytics, process mining, task mining, process simulation and data‑driven business process management concepts.
• Strong Data Engineering Skills & Builder Credibility: Experience working with SQL, Python and building data pipelines and API integrations.
• AI Fluency: Familiarity with LLMs, prompt engineering, and agentic orchestration frameworks.
• Sales Instinct & Commercial Curiosity: An understanding of how pre‑sales fits into a complex enterprise deal cycle. You are energized by solving technical puzzles that directly unlock commercial success.
• Exceptional Relationship Building: Proven ability to connect and communicate technical concepts fluidly to diverse stakeholders, ranging from C‑suite executives to IT infrastructure and database teams.
• Education: Bachelor’s degree in Computer Science, Software Engineering, Data Science/AI, or equivalent.
• Characteristics: An outstanding blend of technical depth, strategic business acumen, and low‑ego collaboration. An agile, "roll‑up‑your‑sleeves" layout to problem‑solving that favors progress over perfection. Intellectual openness and the ability to comfortably navigate ambiguity.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt‑in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

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We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.