Specialist Relief Support Manager

SweetTree Home Care Services; Brighton; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading home care provider is seeking a Specialist Relief Support Manager based in London. The role involves managing complex care packages for clients with brain injuries and neurological conditions, participating in recruitment and training of support workers, and conducting needs assessments. Applicants should have a relevant professional qualification and experience in case management. Excellent organizational skills and the ability to work as part of a team are essential. The position offers career development, generous leave, and a supportive work environment.

Benefits

Career development and training

25 days annual leave plus 8 bank holidays

Me day with £20

Health & Wellbeing program

Exclusive shopping discounts

Free eye care vouchers

Employee healthcare plan

Complimentary DBS check

Company Pension Scheme

Social events to foster community

Qualifications

• Experience working with people with brain injuries or neurological conditions.
• Proven experience of conducting assessments and reviews.
• Strong decision-making abilities to manage a varied case load.

Responsibilities

• Manage a varied client case load with an emphasis on client-centered care.
• Conduct thorough needs and risk assessments.
• Participate in recruitment and training of support workers.

Skills

Excellent organisational skills

Calm and methodical approach

Ability to work autonomously

Knowledge of case management

Ability to communicate clearly

Understanding of challenges faced by Support Workers

Education

Relevant professional qualification (e.g., social work, nursing)

Job description

Overview

Specialist Relief Support Manager — Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: Permanent, Full-Time, 37.5 hours per week Monday - Friday

Salary Package: £37,500 per annum

SweetTree Home Care Services is a multi-award winning, leading provider, with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we’re looking for talented individuals who share our vision.

Purpose of post

To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions & Learning Disabilities teams. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

Key tasks

• Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury, Neurological Conditions, or Learning Disabilities
• Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
• Actively participate in the recruitment of support workers
• Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
• Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
• Work with the team to develop and lead the marketing and networking of the Service
• Participate in the Emergency Out of Hours / On call rota
• Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
• Work collaboratively with all members of the brain injury team to promote a cohesive work environment
• Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
• To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care

Skills and experience

• Excellent organisational skills and a thorough approach to work
• A calm and methodical approach with acute attention to detail
• Ability to work autonomously and productively as part of a team
• An understanding of case management and medico-legal funding management
• Knowledge of legislation relevant to the sector including capacity and consent
• Ability to communicate clearly and tactfully at different levels, both verbally and in writing
• An understanding of the challenges faced by Support Workers
• Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
• An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails

Essential criteria

• Experience working with people who have sustained a brain injury, learning disabilities or a long-term neurological condition in the community
• Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
• Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load

Desirable criteria

• A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.

In return we offer

• Career development and training via our Training Academy with AIMs accredited training and apprenticeship providers.
• Generous leave entitlement of 25 days annual leave plus 8 days bank holidays (pro-rata).
• Enjoy a "Me day" - a day off plus £20 to spend on spoiling yourself
• Access to our Health & Wellbeing program to support your physical and mental wellness
• Exclusive shopping and services discount platforms to save you money
• Free eye care vouchers
• Employee healthcare and wellbeing plan
• Complimentary DBS check
• Participation in our Company Pension Scheme for long-term financial security
• Recognition through Longevity Service Awards
• Social events such as Christmas and Summer parties to foster a sense of community and celebration

If you are interested in this role, please press the apply button and our Recruitment team will be in touch.

*Check out SweetTree's very own Care Farm, a one of a kind facility we use to further support our clients: https://www.sweettreefarmingforall.org.uk/