Specialist Professional

Colbern Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing management firm is seeking an experienced Income Collection and Dispute Resolution Officer. You will be responsible for recovering service charge income and dealing directly with leaseholders, with tasks including debt recovery and providing financial assistance advice. Ideal candidates will have strong communication skills and experience in a front-line service within housing. The role is contract-based and positioned in Enfield, United Kingdom.

Qualifications

• Experience in recovery of service charge income and dealings with Leaseholders.
• Excellent written and verbal communication skills.
• Ability to work in a challenging housing environment.

Responsibilities

• Maximize recovery of service charge income in accordance with council procedures.
• Submit cases to HMCS for online Judgement.
• Provide advice on financial assistance for leaseholders.

Skills

Recovery of service charge income

Excellent communication skills

IT proficiency

Teamwork

Organizational skills

Job description

Overview

Income Collection and Dispute Resolution Officer – Enfield. Contract. £18.95 per hour. Our client is seeking an experienced Income Collection and Dispute Resolution Officer with experience in the recovery of service charge income and direct dealings with Leaseholders, along with a basic understanding of Leasehold Law.

Responsibilities

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.
• Submit cases to HMCS for online Judgement and monitor progress accordingly.
• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
• Deal with leaseholder enquiries regarding outstanding debts and, through liaison with other departments, ensure all debts are recoverable.
• Provide a full dispute resolution service taking ownership of the end-to-end process and taking full responsibility for liaising with other teams to secure information and work with leaseholders to resolve issues and maximise income in relation to charges and debts.
• Administer suspense accounts, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary, and request refunds from leaseholder accounts as necessary.

Requirements / Qualifications

• Experience in recovery of service charge income and dealing with Leaseholders; basic understanding of Leasehold Law.
• Direct experience delivering a front-line service in a challenging housing environment; excellent written and verbal communications.
• Proficient in IT and able to advise on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and referrals to Debt Advice Agencies as necessary.
• Ability to work in a team as well as on own initiative; well-organised and able to work under pressure to meet tight deadlines.
• Ability to work directly with customers, with excellent communication skills and a passion for delivering first-class customer service.

Colbern Limited are an equal opportunities employer.