Specialist, Product Experience Design

Mastercard; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global payment solutions provider is seeking a Product Experience Designer to drive customer experience strategy. This role involves crafting user-centered designs, collaborating with cross-functional teams, and enhancing usability across B2B products. The ideal candidate will exhibit strong product design skills and attention to detail. Join us and help shape the future of digital transactions while delivering exceptional user experiences.

Qualifications

• Experience in product design with focus on end-to-end product experience design.
• Proficient in Figma and experienced in design analysis.
• Strong visual quality and attention to detail required.

Responsibilities

• Create cohesive and innovative product experiences aligned with business goals.
• Collaborate with senior designers on product quality deliverables.
• Use data to inform design decisions for user-centered solutions.

Skills

Product design

UI/UX design

Wireframing

Customer journey mapping

Prototyping

Attention to detail

Interpersonal skills

Organizational skills

Tools

Figma

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Experience Design Overview

Specialist, Product Experience Design Overview
The Customer Experience Design (CXD) Team within Corporate Solutions is looking for a Product Experience Designer to drive our customer experience strategy forward and enable quality consistent experiences across B2B products and services. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, detail-oriented, and possesses a collaborative mindset.

Role

In this role, you’ll craft user-centered solutions that simplify complex workflows, enhance usability, and deliver delight to our users. You will partner closely with other designers, content designers, product managers, engineers, and researchers/strategists to create detailed designs for various B2B user types. As a key contributor to our design team, you’ll have the opportunity to scale the overall product strategy, ensure consistency across touchpoints, and elevate our product experiences to meet the needs of corporates, issuers, suppliers, acquirers, cardholders and uphold Mastercard’s high standards for product experiences.

Responsibilities

• Assist design efforts to create cohesive and innovative product experiences that align with business goals, UI platform strategy and address key user needs
• Collaborate with senior designs on lo‑fi concepts with innovative thinking and product quality hi‑fi deliverables
• Apply scalable page UI templates accurately across B2B digital solutions when redesigning high‑value journeys and complex workflows
• Use data and insights to inform design decisions and validate hypotheses, ensuring user‑centered solutions at each stage of the process
• Contribute to and help refine our design system by creating components, patterns, and guidelines that promote consistency across products while allowing for flexibility to support diverse user journeys
• Manage your workload with CX Leads in 2‑week sprints, maintaining progress and priorities in Jira
• Participate in design critiques and provide inclusive feedback to peers
• Keep up‑to‑date with industry trends and new design tools/techniques, continually refining the system to meet modern UX and design standards

All About You

• Experience in product design, UI/UX design, with a focus on end‑to‑end product experience design, ideally with exposure to working within or contributing to a design system
• Proficient in Figma; experienced in wireframing and hi‑fi design, customer journey mapping and FigJam for design analysis and breaking down complex problems
• Enthusiasm for learning about scalable design, modular components, and atomic design principles. A basic understanding of these concepts is a plus but not required.
• Strong sense of visual quality, attention to detail
• Good interpersonal and communication skills, with a willingness to receive mentorship, ask questions, and work effectively with cross‑functional teams
• Prototyping experience, knowledge of latest accessibility standards and a desire to create inclusive designs are nice‑to‑have skills
• Clear communicator with strong organizational skills
• Familiarity with design systems, UI libraries or UI kits. Knowledge of the latest accessibility guidelines and best practices (WCAG 2.2 AA) and interest in front‑end development is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.