Specialist Infrastructure Engineer (ServiceNow Developer) - Companies House - HEO

Companies House; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A government agency in Camden Town is seeking a ServiceNow Developer to enhance their platform within the Technical Support Team. The ideal candidate will have a strong background in ServiceNow scripting, ITSM modules, and will be responsible for incident resolution and user training. You will need ITIL4 certification and experience in enterprise environments. This role may require occasional overtime.

Qualifications

• Experience in enterprise environments as ServiceNow Developer.
• Strong proficiency in ServiceNow scripting and configuration.
• Hands-on experience with platform upgrades.

Responsibilities

• Support and enhance the ServiceNow platform.
• Design, develop, and maintain ServiceNow applications.
• Collaborate with IT teams to gather requirements.

Skills

ServiceNow scripting

ITSM best practices

Collaboration

Communication skills

Troubleshooting

Customer focus

Education

ITIL4 Certification

ServiceNow certifications

Job description

Reporting to the Lead Specialist Infrastructure Engineer, you’ll support and enhance the ServiceNow platform within the Technical Support Team.

Responsibilities

• Be involved in incident resolution, bug fixes, process creation, and user training.
• Design, develop, and maintain ServiceNow applications and modules.
• Configure and enhance ITSM and ITOM features to meet business needs.
• Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance.
• Automate workflows and improve service delivery using ServiceNow capabilities.
• Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow.
• Support platform upgrades, ensuring compatibility and performance across modules.
• Integrate ServiceNow with external systems via REST/SOAP APIs.
• Troubleshoot issues and provide technical support across the platform.
• Collaborate with business and IT teams to gather requirements and deliver scalable solutions.
• Constantly review the effectiveness and efficiency of existing ITIL and IT processes.
• Provision Knowledge Base solutions, Event Dashboards, Reports, and Analytics to business and IT users.
• Customer interaction and office‑wide communications.
• Adaptable and calm under pressure, able to manage shifting priorities.
• Quick to learn, with a proactive approach to upgrades and new features.
• Works well independently and in teams, using initiative and strong people skills.
• Collaborative and confident in presenting new features and promoting services.
• Clear communicator, engaging with both technical and non‑technical audiences.
• Customer‑focused, delivering inclusive training for all skill levels.

Desired Qualifications

• Proven experience as a ServiceNow Developer (or similar) in enterprise environments.
• Solid understanding of ITSM and ITOM modules and best practices.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Excellent communication and stakeholder engagement skills.
• Strong proficiency in ServiceNow scripting and configuration.
• Hands‑on experience with platform upgrades and release management.
• Experience supporting and customizing a Service Portal.

Additional Requirements

• ITIL4 Certification.
• ServiceNow certifications (e.g., CSA/Admin Foundation, ITSM, ITOM).
• Familiarity with Agile development and DevOps practices.
• Understanding of GDS (Government Digital Service) standards.
• Knowledge of WCAG (Web Content Accessibility Guidelines) and accessibility best practices.

Security Clearance is an essential requirement.

You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement.

Location – London, England, United Kingdom.

Companies House cannot offer Visa sponsorship to candidates through this campaign.

Occasional overtime and out‑of‑hours working may be required.