Specialist Housing Partner (Independent Living Housing Officer)

ACCENT housing; Bradford; On-site; GBP 30,000; Full time

Job summary

A community-focused housing organization is looking for a Specialist Housing Partner to help residents maintain their independence and foster a supportive community. The role involves building relationships, managing tenancy challenges, and collaborating with teams to provide the best support. Candidates should have housing management experience and relevant qualifications. Competitive salary of £29,580 per year, with opportunities for personal growth.

Benefits

28 days of holiday plus bank holidays

Extra day for birthday

Life assurance at three times the salary

Qualifications

• Experience in managing a variety of housing challenges.
• Ability to support residents in maintaining independence.
• Proven multitasking and teamwork abilities.

Responsibilities

• Build strong relationships with residents.
• Support smooth transitions for new tenants.
• Assist residents in maintaining their independence.

Skills

Experience delivering housing management services

Anti-social behaviour management

Rental income collection

Excellent communication skills

Knowledge of safeguarding practices

Education

CIH Level 3 Certificate in Housing or equivalent

Job description

Specialist Housing Partner (Independent Living Housing Officer)

A place to create moments that matter

Location: Covering schemes in Yorkshire (26 hours at Aurelia House, Bradford and 9 hours at a scheme in Leeds, onsite)

Salary: £29,580 per annum

Employment type: Full‑time, 35 hours per week, Monday‑Friday 9:00‑17:00.

Thousands of families across the country rely on us for a safe affordable home. As the housing crisis deepens, the work we do has never been more important.

It is this belief – that everyone deserves a place to call home – that drives everything we do. Together we find new ways to understand and champion our customers, support them, and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home – and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer) you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do

• Be a visible supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti‑social behaviour and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined‑up support.

Why This Role Matters

You won’t just be managing housing – you’ll be creating safe supportive environments where people can thrive. Every day you’ll make a meaningful impact in someone’s life.

Salary

The Specialist Housing Partner salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti‑social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off‑site meetings as required.

Successful candidates will undergo a DBS check.

Interviews

We want your candidate experience to reflect who we are – a place to grow, thrive and be yourself.

Stage 1: A Place to Connect

A Teams call with the hiring manager. You’ll learn more about the role and team and we’ll get to know you, your experience, goals and what you bring.

Date: 31st October via Teams

Stage 2: A Place to Show Your Strengths

An in‑person interview with behavioural and scenario‑based questions focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Customer Service Questionnaire in advance.

Date: 7th November at our Bradford office

We aim to make the process clear, supportive and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part‑time), an extra day to celebrate your birthday and the option to purchase more...

We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know – we’ll ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

Contact

If you have any queries about the role, please email…

Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.

For a role where you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Key Skills

• Section 8
• Public Health
• Data Collection
• Ellucian
• Banking
• Fair Housing Regulations
• LIHTC
• Budgeting
• Economic Development
• Real Estate Law
• Logistics
• Statistical Analysis

Employment Type

Full‑time

Experience

Years required: …

Vacancy

1