Specialist, Field Service Engineering

Ciena; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global leader in high-speed connectivity in the UK is seeking a candidate to support the design and modernization of subsea network solutions. You will implement upgrades on customer networks, ensuring seamless installation and testing of network systems. The ideal candidate will have a Bachelor's degree in a relevant field and 3–5 years of experience in Routing & Switching, along with strong programming skills in Python or C/C++. This role offers a flexible work environment and encourages personal growth.

Qualifications

• 3–5 years of hands-on experience in Routing & Switching or subsea network engineering.
• Proven experience in creating engineering documentation and executing network upgrades.
• Excellent communication skills and ability to manage timelines in a global team.

Responsibilities

• Support design, deployment, and modernization of subsea network solutions.
• Implement upgrades for customer networks including migrations and hardware upgrades.
• Create and maintain design and test documentation for network stability.

Skills

Strong programming proficiency in Python

C/C++ or JavaScript

Analytical and problem-solving skills

Soft skills

Fluency in Spanish or Portuguese

Education

Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related technical field

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

As part of Ciena’s Services organization, you will support the design, deployment, and modernization of subsea network solutions for global customers.

Reporting to the Manager, Professional Services (Subsea Engineering), you will work closely with cross-functional teams and customers to ensure seamless installation, upgrade, and testing of Ciena systems, both remotely and onsite.

You will :

• Implement capacity and technology upgrades for in-service customer networks — including channel adds, node insertions, migrations, and hardware / software upgrades.
• Plan, develop, and execute modernization projects through Engineering Methods of Procedure (EMOPs), ensuring service continuity.
• Create and maintain detailed design and test documentation, including low-level design (LLD), EMOPs, and Acceptance Test Plans (ATPs).
• Validate and oversee implementation activities to ensure network stability and design compliance during maintenance windows.
• Lead or support user acceptance testing (UAT), software validation, and interoperability testing as part of customer-funded projects.
• Develop automation scripts and testing templates; conduct internal and customer workshops to share best practices.

The Must Haves

• Education : Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related technical field.
• Experience : 3–5 years of hands-on experience in Routing & Switching, preferably combined with expertise in optical or subsea network engineering.
• Technical Skills : Strong programming proficiency in Python, C, C++, or JavaScript, along with experience in Linux environments for simulation and automation.
• Documentation Expertise : Proven experience in creating engineering documentation (EMOPs, test plans, LLDs) and executing network upgrades or service migrations.
• Soft Skills : Excellent analytical, problem-solving, and communication skills, with the ability to work independently, manage timelines, and collaborate effectively in a global team.
• Language Skills : Fluency in Spanish or Portuguese is a plus.

Assets

• Experience with subsea networks or large-scale optical network deployments.
• Familiarity with distributed systems and network architecture.
• Demonstrated ability to handle maintenance window activities under time pressure.
• Strong customer focus with capability to conduct technical workshops or trainings.
• Ability to exercise sound judgment, make quick assessments, and resolve complex technical issues.
• Self-motivated, flexible, and comfortable working in a fast-paced, collaborative environment.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.