Specialist Customer Service Officer - Oxford - Sanctuary Personal

Sanctuary Personnel Ltd; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Specialist Customer Service Officer for a 3-month contract in Oxford. You will handle customer enquiries related to adult social care and provide vital support while navigating various health and social care systems. The role offers flexibility and a competitive hourly rate of £28.84. Ideal candidates should possess strong communication skills and experience in customer service.

Benefits

Locum Job Flexibility

Competitive Hourly Rate

Skill Development Opportunities

Work-Life Balance

Qualifications

• Experience in customer service roles, especially in social care.
• Ability to communicate complex information in a simple manner.
• Familiarity with relevant legislation, including the Care Act 2014.

Responsibilities

• Act as first contact for customers managing enquiries via various channels.
• Conduct assessments for disability aids.
• Identify and process adult safeguarding referrals.
• Manage emergency service reports coordinating with the care team.
• Guide customers on additional services available within Oxfordshire.

Skills

Customer service

Communication

Assessment skills

Problem-solving

Job description

Job Title: Specialist Customer Service Officer

Specialism: Customer Experience

Location: Oxford, UK

Salary: £28.84 per hour, hourly rate

Contract: 3 months

This is an exciting opportunity for those keen to make a meaningful impact as a Specialist Customer Service Officer in the vibrant city of Oxford! Over a 3-month contract, you will be at the forefront of customer interaction across several essential services, managing enquiries related to adult social care, blue badge queries, and more. With a competitive hourly salary of £28.84, this locum role is perfect for those seeking flexibility and variety in their work environment.

Perks and Benefits

• Locum Job Flexibility: Enjoy the freedom of short-term assignments that offer work-life balance and a chance to explore diverse professional environments. You can choose assignments that suit your skills and preferences.
• Competitive Hourly Rate: Earn a generous rate while gaining valuable experience in a supportive setting.
• Skill Development Opportunities: Engage in a role where continuous learning is encouraged, with training provided to enhance your skills in customer service and social care.
• Work-Life Balance: Benefit from flexible working arrangements as part of our Agile Working Policy, allowing you to work from different locations within Oxfordshire.

What you will do

• Be the first point of contact for customers, handling enquiries via phone, email, web, and face-to-face interactions.
• Conduct assessments for and order disability aids as needed, ensuring timely support for those in need.
• Identify and process adult safeguarding referrals with diligence and care.
• Manage emergency service reports effectively, coordinating with the adult social care team as required.
• Perform bed leaver reviews and guide customers to additional services within Oxfordshire.
• Navigate multiple health and social care systems to ensure efficient service delivery.
• Communicate complex information simply and clearly, maintaining a calm and professional manner even in challenging situations.
• Make independent decisions, referring more complex issues to a team leader when necessary.
• Stay informed about relevant legislation, including the Care Act 2014.

Oxford is not only a city renowned for its rich academic history but also a vibrant and dynamic place to live and work. With a stunning blend of ancient architecture and modern amenities, and surrounded by picturesque countryside, Oxford offers an exceptional quality of life. From world-class museums and cultural events to countless pubs, parks, and galleries, there’s always something to explore in this enchanting city. Join us and be a part of the Oxford community today!

Working with Sanctuary Personnel

Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

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