Specialist - Content Creation

Freshworks; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Freshworks is seeking a Learning Experience Designer to join the Revenue Enablement team. You will craft engaging, measurable learning programs that empower sales, partners, and customer success teams, partnering with GTM teams to boost product knowledge and selling effectiveness.

You’ll apply adult learning principles, work with subject matter experts, and leverage eLearning tools to deliver content that is easy to understand, visually compelling, and impact-driven.

Qualifications

• 3+ years designing online instructional activities, live workshops, and learning experiences for adult learners.
• Proficiency with eLearning authoring tools (Articulate 360 Rise/Storyline), Camtasia, Vyond, Canva, and Adobe Creative Suite.
• Exceptional visual design skills with a portfolio of design assets.
• Experience creating learning evaluation plans and WCAG-accessible design.
• Strong organizational, communication, and project-management skills.

Responsibilities

• Collaborate with SMEs and partner teams to design scalable e-learning curricula using AGILE methods.
• Create live and asynchronous training including exercises, tutorials, job aids, and assessments.
• Structure content for clarity using sound learning science principles.
• Produce high-quality visuals and multimedia assets aligned with brand standards.
• Evaluate solutions for quality, impact, and scalability.

Skills

Curriculum design

Instructional design

AGILE methodologies

E-learning

Visual design

Project management

Communication

Writing/editing

Tools

Articulate 360

Camtasia

Vyond

Canva

Adobe Creative Suite

Job description

Position Overview

Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you’ll contribute to the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. You’ll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With knowledge of adult learning principles, you’ll create engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams.

Key responsibilities

• Collaborative Curriculum Design: Work effectively with partner teams and subject matter experts (SMEs) to design e-learning curriculum using AGILE methodologies.
• Global Scalable Training: Design cutting-edge training (live in-person, live virtual, and asynchronous) that can be scaled globally, including exercises, tutorials, job aids, knowledge assessments, social or connected learning strategies, and multimedia-based assets.
• Information Architecture: Write and structure information to have a logical flow and be easily understood, taking into account learning science principles.
• Instructional Design: Use eLearning authoring tools to design online learning experiences, with a focus on content structure, clarity, effective writing, and visual design.
• Visual Design: Produce high-quality image and video assets in alignment with our brand standards and best practices.
• Ongoing Quality Assessment: Continuously evaluate solutions for quality, scalability, behavioral impact, and business impact.
• Technology-Enhanced Learning: Leverage technology to enhance learner access to materials and provide just-in-time learning opportunities. Continually innovate learning technology to create engaging, memorable experiences.
• Innovative Learning Solutions: Stay updated on learning approaches, technology, and tools through continuous research, ensuring that our solutions remain innovative.
• Outcome-Oriented Assessment: Develop assessments that effectively measure learner outcomes and performance.

Preferred Qualifications

• 3+ years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
• Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
• Exceptional visual design skills with a portfolio of graphic design, digital art, and/or instructional design assets
• Experience creating learning evaluation plans
• Strong knowledge of inclusive and accessible design, including WCAG
• Strong organizational and project management skills
• Excellent communication, presentation, and interpersonal skills
• Exceptional writing and editing skills
• Ability to work independently and collaboratively in a fast-paced environment
• A proactive and adaptable mindset with a commitment to continuous improvement and learning

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.