Specialist Commercial Applications - LiveBuzz (JR102469)

CLARION EVENTS; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading event organizing company in London is seeking an enthusiastic Applications Support team member to enhance the LiveBuzz application. The role involves incident management, customer interaction, and supporting application maintenance in a collaborative environment. Ideal for someone transitioning from Level 1 to Level 2 support within a dynamic team. Offers an engaging work culture, training opportunities, and a hybrid work pattern.

Benefits

25 days' holiday plus bank holidays

Private Medical Insurance

Free on-site gym facilities

Season Ticket Loan

Qualifications

• Previous experience in a Service Desk or Application Support role is essential.
• Familiarity with incident, problem, and service request management processes.
• Strong problem-solving skills with methodical investigation capabilities.

Responsibilities

• Act as primary support contact for LiveBuzz application.
• Investigate and resolve incidents, escalating when needed.
• Manage work through Jira, ensuring clear ticket management.

Skills

Problem-solving skills

Communication skills

Experience with Jira

Knowledge of ITIL practices

Ability to prioritize workload

Tools

Salesforce

LiveBuzz

Job description

At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

We are looking for an enthusiastic and motivated Applications Support team member to join our Commercial Applications team. This role will primarily focus on supporting the LiveBuzz application, with occasional interactions across Salesforce and other connected applications. Using Jira (or a similar modern ticketing system), you will manage incidents, service requests, and planned work while building your expertise to become the primary support contact for LiveBuzz across our global organisation.

This is an ideal opportunity for someone with previous experience in a Service Desk environment who is ready to step up from a Level 1 role into a Level 2 style position. You'll gain hands‑on experience working in a collaborative team that supports multiple commercial applications, while developing towards owning LiveBuzz support and driving improvements in the future.

Key Responsibilities:

• Act as the first point of escalation and primary support contact for the LiveBuzz application, ensuring timely resolution of incidents and service requests.
• Investigate and resolve incidents where no known workaround exists, escalating to vendor support when required.
• Collaborate with other members of the Commercial Applications team who support Salesforce Sales Cloud, Marketing Cloud, ADvendio, and other connected systems.
• Manage work through Jira (or similar), ensuring clear notes, status updates, and ticket handovers across global teams.
• Execute planned work and follow standard operating procedures to maintain system stability.
• Write, maintain, and improve internal knowledge base articles and user‑facing documentation.
• Support ongoing application maintenance, including user account management, permissions, and small configuration tasks where appropriate.
• Coordinate effectively with vendors to ensure issues are resolved and service levels are maintained.
• Contribute to team meetings, knowledge‑sharing sessions, and collaborative problem‑solving across the wider Applications team.
• Flexibility to work a hybrid pattern with specific days in the office, as agreed with the team.

Requirements

Knowledge, Skills, and Qualifications:

• Previous proven experience in a Service Desk or Application Support role is essential.
• Experience supporting LiveBuzz, Salesforce (Sales Cloud, Marketing Cloud) or a similar CRM/Event management application, would be desirable.
• Understanding of ITIL (Information Technology Infrastructure Library) practices would be desirable.
• Previous involvement in vendor management or application improvement initiatives would be desirable.
• Familiarity with incident, problem, and service request management processes.
• Experience using Jira or another modern ticketing system.
• Strong problem‑solving skills, with the ability to investigate unfamiliar issues methodically.
• Excellent written and verbal communication skills, including documenting work for both technical and non‑technical audiences.
• Ability to manage and prioritise workload independently, while collaborating effectively within a team.
• A proactive mindset with an eagerness to learn and take ownership of new applications.
• Training provided for LiveBuzz, Salesforce, ADvendio, connected commercial applications and knowledge management and documentation tools.
• Upskill new team members that may join to assist in supporting LiveBuzz.

About Clarion Events

Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market‑leading events since 1947. ( https://clarionevents.com/welcome )

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ( https://www.blackstone.com/ )

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days' holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days - one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Employee Assistance Programme (EAP) - a 24/7, 365-day confidential helpline
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on‑site gym and shower facilities
• Free eyesight tests
• Free flu vaccination - offered on site once a year for all employees