Specialist Clinician Remote Care

Welsh Ambulance Services University NHS Trust; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the UK seeks a professional to lead remote clinical care initiatives. You will collaborate with various healthcare partners to enhance urgent and emergency services across Wales. Responsibilities include implementing clinical changes and contributing to training and research. Candidates should have relevant qualifications, including professional registration and significant clinical experience. This position promotes diversity and seeks applicants from under-represented groups.

Qualifications

• Professional registration (NMC or HCPC) required.
• Significant post-registration experience in clinical settings.
• Competent clinical skills across Remote Clinical Care.

Responsibilities

• Lead the development and delivery of remote clinical care.
• Monitor clinical indicators and drive continuous improvement.
• Plan changes to improve patient outcomes.

Skills

Clinical leadership

Communication skills

Research methodologies

Digital clinical systems

Education

Level 7 Education relevant to the area of practice

Job description

This is an exciting opportunity to join the Welsh Ambulance Services University NHS Trust (WAST) within the Quality, Safety and Patient Experience Directorate, supporting service users across Wales to access the right care, treatment, and health information for urgent and emergency health needs. As part of our clinical leadership structure, you’ll play a pivotal role in the ongoing development and transformation of remote clinical care for patients assessed by our remote integrated care teams (NHS 111 / 999). You’ll work in partnership with internal colleagues and external partners across urgent, unscheduled, emergency, and primary care settings to develop and maintain high‑quality assessment strategies, guidelines, treatment pathways, and quality performance indicators. You’ll also contribute to education, research, clinical practice, and leadership activities that shape remote service delivery in line with national clinical careers frameworks.

Responsibilities

• Lead the development and delivery of remote clinical care, providing strong professional clinical leadership to qualified and non‑qualified colleagues.
• Plan and implement clinical practice changes to improve patient outcomes, progressing these through governance processes.
• Monitor and assess clinical indicators, patient safety data, and feedback to drive continuous improvement.
• Support and lead research, innovation, and improvement projects across the health and care sector in Wales.
• Communicate highly complex and sensitive information with patients and clinicians, facilitating collaborative approaches for best outcomes.
• Continue to work clinically for 10‑20% of your time while developing expertise in remote care and building networks across Wales.
• Develop and deliver formal training and teaching packages to support remote assessment of patients.
• Explore and implement new digital clinical systems and technologies, including AI and remote monitoring.

Qualifications

• Professional registration (NMC or HCPC).
• Competent clinical skills and knowledge across all areas of Remote Clinical Care practice.
• Level 7 Education relevant to the area of practice.
• Advanced theoretical knowledge and practical experience to conduct clinical consultation and/or examination relevant to Clinical practice.
• Significant post‑registration experience in a range of Clinical settings.
• Knowledge and application of research methodologies and clinical audit techniques.
• Knowledge and understanding of current professional Clinical issues and the national Remote Clinical care agenda.

Desirable Criteria

• Management / Leadership qualification or possess equivalent skills and experience.
• Experience in remote clinical practice (video, telephone, remote monitoring, virtual wards).
• Experience in teaching multi‑professional staff.
• Experience in staff management and professional development.
• Welsh Language Skills are desirable at level 1 in understanding, speaking, reading, and writing in Welsh.

Experience Essential Criteria

• Experience providing clinical leadership, motivating, and supporting clinicians through change.
• Experience in applying research methodologies and clinical audit techniques.
• Proven track record of working collaboratively with multi‑disciplinary teams.
• Experience in working in Remote Clinical telephone triage or advice line services.

Skills and Attributes Essential Criteria

• Clinical skills competence for environment / setting.
• Demonstrate leadership / supervision experience.
• Positive and professional outlook to work.

Skills and Attributes Desirable Criteria

• Ability to travel throughout the organisation.

Remarkable People

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.