Specialist Caseworker (Victim Services)

Catch22; Leicester; On-site; GBP 28,000; Full time

Job summary

A social business organization is seeking a compassionate Specialist Caseworker to join their Victim Services team in Leicester. This role involves delivering trauma-informed support to help victims cope and recover from crime. Candidates should have experience supporting vulnerable people, excellent communication skills, and a good understanding of safeguarding. The position offers a full-time contract for 12 months with a salary of £27,500.

Qualifications

• Educated to a good standard, with GCSE-level English and Maths (minimum).
• Proven ability to manage a caseload and deliver tailored interventions.
• Experience working collaboratively with multiple agencies.

Responsibilities

• Manage a caseload of adults, children, and young people, providing support.
• Ensure victims are informed throughout their journey.
• Develop innovative interventions and contribute to preventative work.

Skills

Experience supporting vulnerable people

Strong understanding of safeguarding

Excellent verbal and written communication skills

Strong organisational skills

IT literate and confident using data management systems

Education

GCSE-level English and Maths

Qualification relevant to working with vulnerable people

Job description

Company Description

Community Linksis a hubtackling health and social inequality in East London and beyond. We work alongside the communityhelping people of all agesreach their full potential. We take our local knowledge of what works to influence national decision making.We are proud to be part of Catch22.

Catch22 is a social business which design and delivers services that build resilience and aspiration in people and communities. We believe that people can thrive when they have a good place to live, good people around them, and a fulfilling purpose.We call these our '3Ps'.

If you share our values and commitment to transforming people’s lives, get in touch!

Job Description

Catch22 is looking for a compassionate and motivated Specialist Caseworker to join our Victim Services team. This is an exciting opportunity to deliver trauma-informed support to victims and witnesses of crime, helping them to cope, recover, and rebuild confidence.

As a Specialist Caseworker, you will manage a caseload of adults, children, and young people, providing both practical and emotional support. You will ensure victims are fully informed throughout their journey — from understanding their rights and court processes to accessing tailored interventions that meet their specific needs. Working collaboratively with a wide range of partners, including police and voluntary organisations, you will help maintain effective referral pathways and provide a seamless, high-quality service.

You’ll also support the wider team by sharing expertise, developing innovative interventions, and contributing to preventative work. This is a varied, rewarding role where you can make a real difference in people’s lives while working in a supportive, forward-thinking organisation that values compassion, collaboration, and empowerment.

Qualifications

• Educated to a good standard, with GCSE-level English and Maths (minimum)
• Experience supporting vulnerable people, including adults, children, or young people
• Strong understanding of safeguarding and risk management
• Proven ability to manage a caseload and deliver tailored interventions
• Excellent verbal and written communication skills
• Strong organisational skills and ability to work under pressure
• Experience working collaboratively with multiple agencies
• IT literate and confident using data management systems

Desirable

• Qualification relevant to working with vulnerable people
• Access to a vehicle with business-use insurance

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3784N in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements:The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract: Fixed term for 12 months

Hours & work pattern: Full time, 37.5 hours per week.

Salary: £27,500

Location: Meadow Gardens, Leicester LE2 6QL, UK

Closing Date: 1630 on 19th of November 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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