Spatial SaaS Technical & Customer Support Specialist

Maxar Technologies; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading spatial intelligence firm in Greater London is seeking an experienced Technical and Customer Support Representative to join their team. Responsibilities include assisting EMEA customers with order requirements and providing technical support for SaaS applications. Candidates must have 2+ years in customer service, strong communication skills, and an ability to work in hybrid conditions. The role offers opportunities for growth in a dynamic environment.

Qualifications

• 2 years experience in customer service roles, preferably in a professional or B2B setting.
• Ability to travel internationally (less than 10%).
• Ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Answer inbound email and phone communications.
• Assist customers in defining order requirements.
• Provide technical support for SaaS programmes.

Skills

Oral communication skills

Written communication skills

Customer service experience

Ability to work in a Windows environment

Education

Relevant degree or equivalent experience

Tools

Microsoft Office

QGIS

ESRI ArcMap

ESRI ArcPro

Job description

A leading spatial intelligence firm in Greater London is seeking an experienced Technical and Customer Support Representative to join their team. Responsibilities include assisting EMEA customers with order requirements and providing technical support for SaaS applications. Candidates must have 2+ years in customer service, strong communication skills, and an ability to work in hybrid conditions. The role offers opportunities for growth in a dynamic environment.