Spare Parts Technical Support Agent

Kion Group; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global supplier in Banbury is seeking an experienced professional to clarify customer inquiries and identify required spare parts. Responsibilities include managing technical data in CRM/SAP systems, coordinating inquiries, and ensuring quality standards are upheld. The ideal candidate has technical training, extensive experience in the spare parts sector, and strong skills in communication and negotiation. Competitive compensation and career development opportunities are offered.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Several years of experience in the spare parts sector.
• High Level experience in working with CRM systems.
• Very good knowledge of PC standard software.

Responsibilities

• Technical clarification of customer inquiries regarding spare parts.
• Identification of required spare parts based on documentation.
• Coordinate and plan technical customer inquiries.

Skills

Analytical mindset

Customer and service orientation

Organizational skills

Communication skills

Negotiation skills

Education

Technical training in electronics/mechatronics/mechanical engineering

Tools

SAP R3 MM module

MS Excel

Job description

To clarify and identify requested and required spare parts for our customers and to support creating spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management system

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnicorigin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Tasks:

• Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs
• Identification of required spare parts based on documentation and IT systems (SAP)
• Archiving of all necessary technical data in appropriate CRM/SAP systems
• Ensuring the correspondence of requested and suggested spare parts
• Coordinate and plan technical customer inquiries and their elaboration
• Carry out product optimizations on old equipment
• Preparation of spare parts/catalogs as a basis for spare parts supply concepts
• Development of new solutions in case of obsolete parts or necessary replacement solutions
• Harmonisation and standardisation of third-party spare parts lists
• Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to

Experience:

• Successfully completed technical training and/or further training in the specialist areas of electronics, mechatronics, mechanical engineering
• Several years of experience in the spare parts sector, especially in ensuring service levels
• An analytical mindset with in-depth knowledge of process optimization, conceptual skills
• High Level experience in working with CRM systems
• Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module), CAD knowledge beneficial
• Distinct customer and service orientation
• Organizational skills, commitment, very independent working style
• a target- and solution-oriented way of working, as well as high customer orientation with communication and negotiation skills