Spanish speaking Payments Technical Acceptance Manager / Consultant - 12 months contract hybrid[...]

Octopus Computer Associates; Bolton; Remote; GBP 50,000 - 70,000; Full time

Job summary

A financial services firm in the United Kingdom is seeking a Payments Technical Acceptance Manager / Consultant to lead and supervise technical acceptance activities. The successful candidate will be responsible for resolving technical issues in a payment acceptance context and managing communications with clients and technical teams. Fluency in Spanish and strong analytical skills are essential for this role, which involves proactive problem-solving and effective communication at all management levels.

Qualifications

• Must have extensive knowledge and experience of the payment ecosystem.
• A strong trend and root cause analysis ability.
• Experience in managing card acceptance from an operational perspective.

Responsibilities

• Manage technical communications with clients' teams.
• Provide consultancy and support for fixing technical acceptance issues.
• Proactively resolve client business and technical problems.

Skills

Fluent Spanish

Analytic Thinking

Problem Solving

Technical Support

Leadership

Communication

Tools

Excel

PowerPoint

Data Analysis Tools

Job description

Position Overview

Payments Technical Acceptance Manager /Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries, leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be accountable for working with company stakeholders, representing the project by providing regular country updates, including challenges and wins to direct management and senior internal stakeholder clients. Must have good presentation skills. You will be on top of country /region client projects being on top of all the project activities in the assigned countries and is the primary contact for issues and challenges arising from the portfolio of merchants they are responsible for. This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. Please note the technical issues are not card declines but more around acceptance breakage issues e.g. POS Software may not have been upgraded hence causing payment acceptance breakages.

Key Responsibilities and Qualifications

• Manages technical communications with client's technical team, project team, customer service teams and senior executives
• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Supports business development teams to expand acceptance in specific markets
• Supports market testing activities conducted by the company with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by reviewing historical transactions using data tools
• Provides regular updates and reporting adapted to different levels of management on key metrics and objectives
• Be able to adapt overall remediation tactics and strategies to address challenges/issues/ opportunities
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally
• Leadership: sees the bigger picture, knows how to remove obstacles, and naturally becomes an evangelist of the TQA project in the assigned Spanish country/ies
• Communication: is able to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business
• Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and root cause analysis
• Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally
• Speak Fluent Spanish, Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background
• Extensive experience in managing card acceptance (technical remediation) from an operational perspective
• Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essential
• Good knowledge of Power Point, proficient in delivering presentations
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders
• Must speak Fluent Spanish