Spanish-Speaking Airport Customer Experience Pro

British Airways PLC; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways is seeking a Spanish-speaking Customer Experience Representative at London Heathrow to deliver warm, professional service to Iberia customers and the wider BA audience. In this role you will guide customers through check-in, boarding and connections, handle disruptions with empathy, and collaborate with teams to ensure smooth airport journeys across two iconic brands.

Fluency in English and Spanish, plus strong communication, are essential; willingness to work a 24/7 roster is

Qualifications

• Fluent in English and Spanish.
• Strong communication and interpersonal skills.
• Experience in customer service or hospitality desirable.

Responsibilities

• Provide a warm, professional and personalised welcome to customers.
• Assist customers through check-in, boarding, arrivals and flight connections.
• Deliver outstanding service to Iberia customers across the airport journey.
• Assist customers during disruption with empathy, professionalism and clear communication.

Skills

Fluent English

Spanish language proficiency

Job description

British Airways is seeking a Spanish-speaking Customer Experience Representative at London Heathrow to deliver warm, professional service to Iberia customers and the wider BA audience. In this role you will guide customers through check-in, boarding and connections, handle disruptions with empathy, and collaborate with teams to ensure smooth airport journeys across two iconic brands.

Fluency in English and Spanish, plus strong communication, are essential; willingness to work a 24/7 roster is