Spanish Speaker - IT Helpdesk Advisor

Interaction Recruitment; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Spanish-speaking Service Desk Adviser to join a multi-lingual IT support team in Peterborough. The role involves providing first-line IT support, troubleshooting issues, and ensuring high customer satisfaction. Candidates should be fluent in English and Spanish, with strong customer service skills. This is a full-time position, offering competitive pay and opportunities for progression.

Benefits

Competitive pay from £13 per hour

Overtime available (time and half)

Full training provided

Opportunity to progress within a growing IT team

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Strong customer service skills.
• Organised and methodical in approach to work.

Responsibilities

• Providing first-line IT support to external clients.
• Logging, tracking, and updating support tickets in the system.
• Troubleshooting hardware, software, and network issues.
• Guiding clients through step-by-step solutions via phone or email.
• Maintaining documentation of common issues and solutions.
• Supporting general IT tasks and contributing to process improvements.
• Ensuring high customer satisfaction and building strong client relationships.

Skills

Fluent in English and Spanish - written and verbal

Strong customer service skills

Organised and methodical in approach to work

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours: 40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £13+ per hour

What’s on offer:

• Competitive pay from £13 per hour
• Overtime available (time and half)
• Full training provided
• Opportunity to progress within a growing IT team

Duties include:

• Providing first-line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step-by-step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we’re looking for:

• Fluent in English and Spanish - written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call 01733 558877 for more information