Spanish Speaker - IT Helpdesk Advisor

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialist recruitment agency seeks Spanish-speaking Service Desk Advisers to join a growing IT team in Peterborough. The role involves providing first-line IT support, logging support tickets, and troubleshooting issues. Ideal candidates are fluent in English and Spanish, with strong customer service skills. This is a full-time, ongoing temporary-to-permanent position offering competitive pay and opportunities for career progression.

Benefits

Competitive pay from £13 per hour

Overtime available (time and half)

Full training provided

Opportunity to progress within a growing IT team

Qualifications

• Fluent in English and Spanish - both written and verbal.
• Strong customer service skills required.
• Organised and methodical in approaching tasks.

Responsibilities

• Providing first-line IT support to external clients.
• Logging, tracking, and updating support tickets.
• Troubleshooting hardware, software, and network issues.
• Guiding clients through solutions over the phone or via email.
• Maintaining documentation of common issues and solutions.

Skills

Fluent in English

Fluent in Spanish

Strong customer service skills

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking a Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £13+ per hour

What s on offer:

• Competitive pay from £13 per hour
• Overtime available (time and half)
• Full training provided
• Opportunity to progress within a growing IT team

Duties include:

• Providing first-line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step-by-step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we re looking for:

• Fluent in English and Spanish - written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call (phone number removed) for more information