Spa & Wellness Guest Concierge

Champneys; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading wellness resort in Wilmslow is seeking a Receptionist to serve as the first point of contact for guests. This role requires excellent customer service skills and attention to details such as handling registrations and financial payments. The Receptionist will assist with guest check-ins, monitor safety regulations, and support in upselling spa services, contributing to a welcoming environment that aligns with the brand's vision. A variety of perks are provided, including discounts and wellness initiatives.

Benefits

Health, Wellness and Wellbeing incentives

Employee Assistance Programme

Discounted stays for staff and family

Complimentary Spa Day

50% discount on products

Qualifications

• Demonstrated customer service experience in a hospitality environment.
• Ability to adhere to GDPR regulations and procedures.
• Proven skills in cash handling and financial transactions.

Responsibilities

• Greet guests and oversee the check-in process.
• Administer financial payments according to GDPR standards.
• Monitor CCTV for safety compliance.
• Conduct pool tests as required.

Skills

Customer service

Communication

Attention to detail

Job description

A leading wellness resort in Wilmslow is seeking a Receptionist to serve as the first point of contact for guests. This role requires excellent customer service skills and attention to details such as handling registrations and financial payments. The Receptionist will assist with guest check-ins, monitor safety regulations, and support in upselling spa services, contributing to a welcoming environment that aligns with the brand's vision. A variety of perks are provided, including discounts and wellness initiatives.