Spa Treatment Manager

Apex Hotels; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium hotel chain in Edinburgh seeks a Spa Treatment Manager to oversee spa operations and ensure exceptional guest experiences. You will lead a team in delivering quality treatments while managing guest feedback and departmental KPIs. Ideal candidates will have management experience in a spa setting, a passion for hospitality, and strong leadership skills. This role offers competitive pay and a range of generous employee benefits.

Benefits

34 days holiday

Training and development from day one

Employee events and celebrations

Access to state-of-the-art gym and pools

Discounted room rates for employees

Life Assurance cover

Qualifications

• You must have previous management experience in a quality spa setting.
• Enthusiasm and a genuine smile to engage with guests.
• Resilience to handle multi-tasking and diverse issues.
• Ability to lead and inspire the Spa team effectively.

Responsibilities

• Flawless operation of Yu Spa including scheduling and service delivery.
• Monitoring KPIs focusing on occupancy and yield.
• Ensure cleanliness and safety standards are met.
• Manage guest feedback and resolve issues effectively.

Skills

Management experience in a quality spa setting

Passion for spa

Ability to multi-task and organize workload

Leadership skills

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as Spa Treatment Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst leading and working as part of the Yu Spa team. We believe it is our personality, style, passion, and friendliness that makes Apex Hotels.

Role Overview:

As Spa Treatment Manager you will be responsible for the flawless running of our newest site, Yu Spa Edinburgh. You will take pride in creating a relaxing retreat within the hotel, giving guests a memorable, friendly spa experience. No two days are the same and being able to multitask, prioritise and self‑motivate is key. You will be leading, mentoring, and inspiring the spa team while working alongside other hotel team members. You will be a trusted advisor to the key stakeholders in the spa team along with the Head of Spa who you will report into. Your main responsibilities are:

• Responsible for all daily Yu Spa Treatment operations, including scheduling of staff to meet business demand and ensuring high levels of guest service, cleanliness, and knowledge of services. This includes delivering treatments yourself as the business needs require.
• Monitor and control KPIs within the department focusing on occupancy, utilisation, and yield within beauty treatment.
• A focus on Self‑development and development of the Spa team to ensure that you and your team are the best you can be, with our family values of Trust, Friendliness, Teamwork and Passion at the heart of everything that you do.
• Ensure the highest standards of cleanliness exist in all areas of responsibility and that this is maintained and regularly checked in accordance with H&S requirements.
• Receive, manage, and respond to all guest feedback via all channels including Reviewpro. To resolve any guest issues when they arise and share feedback as appropriate with all team members.

About you

On your first day you will begin a structured 12‑week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Treatment Manager. With this in mind, we are looking for a Spa Treatment Manager who can display:

• Experience – You’ll have previous management experience in a quality spa setting, ideally in a hotel.
• Enthusiasm – you will bring a true passion for spa, along with your genuine smile and desire to get it right for the guests and team members.
• Resilience – You will have the ability to multi‑task and organise a variable workload. There will be times you will be in the treatment room, you will also be leading and showcasing the spa to our guests and you will be training and developing your team.
• Leadership – you’ll lead the Spa team to deliver on their every daily routines while building the brilliance. You’ll inspire, mentor and energise the team to reach their full potential.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 34 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!