Spa Time Pets - Level 2 Customer Service Apprenticeship

GetMyFirstJob Ltd; Dorking; On-site; GBP 15,000 - 18,000; Full time

Job summary

A pet services company in Dorking is seeking an apprentice to handle customer service tasks such as taking calls and booking appointments. The role includes on-site training and mentorship, aiming to equip candidates with essential skills for their future careers. Candidates will have opportunities for further training and possible full-time employment upon completion of the apprenticeship.

Qualifications

• Basic knowledge of animal care and welfare.
• Attention to detail and ability to multitask in a fast-paced environment.
• Ability to work well in a team and follow instructions.

Responsibilities

• Taking incoming phone calls.
• Booking appointments.
• Greeting customers and their dogs.
• Basic cleaning.
• General help in the shop.

Skills

Attention to detail

Ability to multitask

Basic knowledge of animal care

Ability to work in a team

Education

GCSE or equivalent in English and maths

Job description

As an apprentice at Spa Time Pets, you will be responsible for:

• Taking incoming phone calls
• Booking appointments
• Greeting customers and their dogs
• Basic cleaning
• General help in the shop where and when needed

Training

All training will be provided on site during your paid working hours. Your day‑to‑day mentoring will be with your employer, and a combination of online and in‑person monthly sessions will be held with your Haddon Training Trainer Coach.

Qualifications required

A GCSE or equivalent pass in English and maths is beneficial but not essential. If you do not have passes, we will support you in achieving your Functional Skills English and maths qualifications alongside your apprenticeship.

Skills required

• Attention to detail and ability to multitask in a fast‑paced environment
• Basic knowledge of animal care and welfare
• Ability to work well in a team and follow instructions

Prospects

Both Johnny and Karolina from Spa Time Pets are hugely invested in staff training and development. On completion of your Level 2 Customer Service apprenticeship there will be other options for further training and/or the possibility of full‑time employment.

Qualification / Standard: ST0072 Customer Service Practitioner
Duration: 12 months