Spa Therapist

Aimbridge; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking a Hotel Spa Therapist to ensure guests have a superb experience at the spa. The ideal candidate will possess excellent customer service skills and have level three beauty therapy qualifications. This role includes various responsibilities like setting up treatment rooms and providing assistance throughout the spa. A 24-hour contract is offered with competitive benefits.

Benefits

Industry leading training

Hotel discounts

Access to financial wellbeing programme

Complimentary use of leisure facilities

Free pilates sessions for staff

Qualifications

• Customer service skills to ensure guests have a comfortable experience.
• Detail-oriented to maintain leisure club facilities safely.
• Communication skills for effective interaction with guests and staff.

Responsibilities

• Ensure guests have a comfortable and enjoyable experience at the spa.
• Set up treatment rooms and provide high-quality treatments.
• Provide assistance and guidance to guests on services offered.

Skills

Excellent customer service skills

Attention to detail

Strong communication skills

Education

Level three beauty therapy

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Complimentary use of the leisure faciliities
• Free pilates session for staff members

A day in the life of…

As hotel spa therapist you’ll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's spa area. You’ll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up your treatment room, giving your clients the best treatments, and performing basic customer care. Excellent customer service skills are essential, as you’ll provide a welcoming and friendly environment for guests.

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Shift Patterns: Monday 11am to 7.30pm & Tuesday to Sunday: 10am to 6.30pm

Contract details: This position is a 24 hour contract working weekends and week days

What do we need from you?

• Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
• Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
• Communication Skills: You’ll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.
• Level three beauty therapy is required
• Germaine De Cappuccini in house training is provided.
• 2 weeks of dual room shifts before being on your own, so you can gain confidence.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.