Spa Therapist

09 Spa Therapists; Blackburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxurious spa in Blackburn is seeking a dedicated spa therapist to deliver exceptional treatments and guest experiences. You will be responsible for providing first-class services, maintaining 5-star standards, and collaborating within the team. Ideal candidates should have previous spa experience and a passion for customer service. Benefits include flexible shifts, exclusive discounts, and opportunities for continuous learning and development.

Benefits

Flexible shifts

Exclusive team member discounts

Continuous learning & development

Free employee assistance program

Team member incentives

Uniform provided

Competitive pay package

Qualifications

• Previous experience in hotel spa therapy is ideal.
• Ability to multitask and maintain high service standards.

Responsibilities

• Provide first-class treatment and service to guests.
• Recommend treatments and retail ethically.
• Meet and exceed targets set by the Spa Manager.
• Ensure high customer service satisfaction.
• Maintain 5-star standards throughout the spa.

Skills

Enthusiastic team player

Detail orientation

Professionalism

Customer service

Time management

Job description

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first‑class bedrooms, unrivaled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world‑class spa, Stanley House is truly a hotel like no other.

What we're looking for:

We are seeking an enthusiastic and personable team player who will join our spa therapist team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa therapist position is ideal.

Day in the life of:

Spa attendants are the frontline employees of the spa industry. They’re responsible for providing guests with an exceptional experience while they relax, unwind, and treat themselves to a variety of services. The position includes shift work, over weekdays and weekends.

Example key responsibilities:

• To provide first class treatment and service
• Recommend treatments and retail to guests as per their needs, ethically
• To meet and sometimes exceed personal and professional targets set by the Head Therapist or Spa Manager on a weekly/monthly basis
• Good time management of column
• Attend training sessions where necessary
• There may or may not, from time to time require a change in specific duties and/or role to cover the needs of the business in the event of sickness/shortness in staff if necessary or pertinent on the day
• Making sure the guest service satisfaction is to a high standard
• To work alongside other colleagues and making sure the spa operates as it should.
• Good time management and task orientation in general – this also includes the organisation of time around guests to ensure all jobs are completed.
• Delivery of high customer service, ensure that every guest is treated professionally and guest concerns are effectively understood.
• Maintaining 5 star standards throughout the spa and by walking through all areas as well as ensuring that clean down, set up and care of items is adhered to and you are using any/all check sheets
• Report all/any maintenance requests or defects to the Senior Spa Attendant or Spa Manager where necessary
• Conduct inventory as well as checking product usage and stock levels.
• Ordering of all stock in a timely manner to ensure the spa is well equipped, within the constraints of the budget
• Maintain and work within the health and safety policies and procedures
• Ensure all items are hygienically used and stored correctly
• Making sure changing rooms, thermal and spa lounge are up to the standards they should be and restocked throughout the day

What you'll get in return:

• Flexible shifts to suit your lifestyle
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month - £100 and Team member of the year - £500
• Uniform provided
• Competitive pay and package including incentives
• Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY, a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial