Spa Receptionist - Part Time (16 Hours)

Four Seasons Hotels Limited; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel chain in London is seeking a Spa Receptionist to welcome guests, manage reservations, and provide detailed spa service information. The candidate should have experience in luxury environments, strong communication skills, and a warm demeanor. Flexibility for evening and weekend shifts is required. Competitive salary and numerous benefits offered, including training opportunities and employee recognition programs.

Benefits

£14,500 salary package including service charge

Excellent training and career development opportunities

Free meals and snacks while on duty

Free life insurance while on duty

Season ticket loan & cycle to work scheme

Free uniform dry cleaning

Employee experience events

Access to Wagestream for salary advances

Employee recognition programs

Qualifications

• Previous experience in a luxury spa, hospitality, or clinical environment.
• A warm, friendly, and professional demeanor with a passion for delivering excellent service.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Provide a warm and professional welcome to guests.
• Manage reservations and efficiently schedule spa treatments.
• Advise guests on spa services, treatments, and products.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking ability

Professional demeanor

Tools

Reservation systems

Job description

The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule.

Responsibilities

• Provide a warm and professional welcome to guests, ensuring an exceptional experience from arrival to departure.
• Manage reservations and efficiently schedule spa treatments, maximizing availability for guests.
• Be knowledgeable about all spa services, treatments, and products, confidently advising guests on their choices.
• Handle guest inquiries via phone, email, and in person, ensuring prompt and professional responses.
• Maintain cleanliness and organization of the spa reception area.
• Process payments and manage billing accurately.
• Collaborate with the spa team to ensure seamless daily operations and an outstanding guest experience.

Qualifications

• Previous experience in a luxury spa, hospitality, or clinical environment.
• Strong communication and interpersonal skills.
• A warm, friendly, and professional demeanor with a passion for delivering excellent service.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills with attention to detail.
• Proficiency in using reservation systems or spa booking software is a plus.
• Flexibility to work shifts, including evenings and weekends.
• All candidates must possess the right to work in the UK.

Benefits

• £14,500 package which includes Hotel service charge, and salary.
• Excellent Training and Career Development opportunities.
• Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
• Free Life Insurance while on duty.
• Opportunities to build a successful career with global potential.
• Season Ticket Loan & cycle to work scheme.
• Free Uniform dry cleaning available.
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit.
• Employee Recognition Programmes.
• & many, many more surprises to discover!

Location & The Spa

Four Seasons Hotel London at Park Lane is located beside the capital's greenery and most coveted shopping streets, offering award‑winning design with the city's high notes. Guests can enjoy views of Hyde Park from sun‑drenched rooms and our rooftop spa, dine on a unique al‑fresco terrace, and explore London’s famous sights.

The spa sits on the 10th floor, featuring a rooftop sanctuary that includes the Spa, Ten lounge, and a fitness centre. It offers nine treatment rooms with floor‑to‑ceiling windows, natural light, and private vistas, as well as thermal suites, a vitality pool, steam room, and sauna.

Our People & Culture

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect with the people and the world around us.