Spa Receptionist & Guest Experience Specialist

Fairmont - St Andrews; St Andrews; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel and resort in St Andrews is seeking a Spa Receptionist to welcome guests and ensure a relaxing experience. Responsibilities include managing appointments, providing information on spa services, and supporting daily operations. Ideal candidates should have a passion for wellness, strong communication skills, and a flexible approach. This position offers growth opportunities and employee benefits including staff dining discounts.

Benefits

Staff shuttle service to St Andrews

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Access to gym and pool

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Warm and approachable communicator with a passion for wellness.
• Organised and detail-oriented with a calm manner.
• Previous experience in a spa or hospitality environment is an advantage.
• Team player thriving in a guest-focused setting.
• Eligible to work in the UK.

Responsibilities

• Welcome spa guests and members professionally.
• Provide robes, towels, and locker keys with attention to detail.
• Manage bookings and appointments efficiently.
• Handle cash and card transactions accurately.
• Support daily operations of the spa.

Skills

Warm communication

Detail-oriented

Customer service

Team player

Flexible

Job description

A luxury hotel and resort in St Andrews is seeking a Spa Receptionist to welcome guests and ensure a relaxing experience. Responsibilities include managing appointments, providing information on spa services, and supporting daily operations. Ideal candidates should have a passion for wellness, strong communication skills, and a flexible approach. This position offers growth opportunities and employee benefits including staff dining discounts.